Customer Service Officers

Woody Anderson Ford Service AdvisorOur mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. We are a locally owned dealership with a family friendly culture.What We OfferHealth insurance with optional vision and dental insuranceEmployer provided life insurancePaid vacation and paid sick leavePaid company holidays and closed on Sundays401(k) savings plan with employer matchEmployee discountsPaid training and ongoing professional developmentWork-life balance with a family-friendly and inclusive team cultureCareer growth and internal promotionsResponsibilitiesCustomer Experience & Relationship ManagementGreet customers promptly and professionally, establishing trust and rapportConduct thorough vehicle walk-arounds and needs assessmentsClearly explain recommended maintenance and repairs, including costs and timelinesProvide timely updates throughout the repair processResolve customer concerns with empathy, ownership, and professionalismPromote a positive, consistent experience aligned with dealership standardsCommunication & Team CollaborationServe as a communication bridge between customers, technicians, advisors, and managementWrite clear, accurate repair orders that reflect technician findings and customer concernsCommunicate technician recommendations effectively and ethically to customersCollaborate with other advisors to manage workflow and maintain efficiencyEscalate issues appropriately and participate in problem-solving with leadershipProcess Execution & Operational ExcellenceFollow dealership processes for repair orders, estimates, approvals, and deliveryAccurately document customer information, vehicle concerns, and services performedManage multiple repair orders simultaneously in a fast-paced environmentEnsure work is completed according to dealership and manufacturer standardsMaintain compliance with all policies, procedures, and OEM requirementsProduct & Service KnowledgeMaintain working knowledge of maintenance schedules, service products, and warrantiesPresent maintenance menus, service packages, and value-added products confidentlyStay current on manufacturer programs, recalls, and technical updatesParticipate in required training and continuous learning opportunitiesCulture & ProfessionalismActively support and model dealership core values and cultureDemonstrate a collaborative mindset and positive attitudeMaintain professional appearance and conductContribute to a respectful, customer-focused work environmentQualificationsMinimum 3 years’ experience as a service advisor in a dealership settingExperience in a high-volume or fast-paced customer service environment strongly preferredWorking knowledge of automotive maintenance and repair processesProficiency with dealership management systems (DMS) and service softwareValid driver’s license with acceptable driving recordKey Success Traits & CompetenciesCustomer-focused mindset with strong relationship-building skillsClear, confident verbal and written communicationAbility to work efficiently under pressure in a high-volume environmentStrong organizational and time-management skillsAttention to detail and commitment to accuracyAbility to collaborate with diverse personalities and rolesAdaptability and willingness to learn new systems, processes, and productsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.