Head of Operations & Business Management

Business Operation Manager The Business Operations Manager will be responsible for leading the operational functions, provide strategic guidance, and will ensure support is provided to our key stakeholders and business leads in an efficient and effective manner. The Business Operations Manager will provide management oversight and will work closely with Leadership to provide support and implement strategic initiatives.

Essential Responsibilities Identify strategic direction and create cohesive, scalable processes for the Business Operations Team that support our company goals and drive employee engagement

Create and amplify high-level, team-wide, company-wide programs and processes, frame and unpack leadership vision to ensure they are aligned, understood, and adopted across the organization

Manage communication between stakeholders, team leads, and senior leadership

Project manage and create multiple strategic initiatives that elevate company’s culture and core values, including but not limited to developing timelines, budgets, team scope and playbooks

Work cross-functionally with all stakeholders and business partners to create goal-oriented programs and operational strategies that align with business goals

Ensured overall achievement of budget financial targets and other standards set forth in approved business plans and accordance to the agreed upon KPIs & SLAs for the company

Act as steward for operational excellence initiatives and see-through service delivery through management

Provide formal leadership, mentoring and supervision operations team

Evaluate and document innovative service delivery options and share insights across teams / functions

Key Competencies Exposure to project and process management

Strong Microsoft Office/Google Suite skills

Knowledge of the real estate industry and business model

Knowledge of Salesforce, Workday and budgeting software

Ability to plan, organize, and manage processes

Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Education Bachelor’s degree (BA/BS) required in any field; business/real estate preferred

Important Experience 5+ years of people management

Excellent interpersonal communication, leadership and relationship building skills

Demonstrated process improvement, continual improvement skills

AAP/EEO Statement C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Benefits & Compensation Health, vision, and dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life, and disability insurance programs

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The company will not pay less than minimum wage for this role. Equal Opportunity Statement Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. ADA Accommodation Statement In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io.