Head of Programme Management

Position Summary Reporting to the Director of Homes the Program Manager manages assigned program and ensures compliance with objectives stated in the individual support plans (ISP), including behavioral and medical plans so that the needs of individuals served are met; ensures compliance with federal, state, and local laws and regulations, agency policy and procedures; and ensures that all staff receive the training required and necessary to deliver quality services. Duties and Responsibilities Foster positive working relationships between the Staff and management, clients, and community parties.

Coordinate with agency nurse and/or Behavioral Specialist, and other professionals so client needs are being met on a timely basis.

Attend meetings (staff/1:1s/management) and coordinate, including scheduling staff and house meetings.

Ensure that policies, procedures, and necessary forms are updated and implemented as required by additions or modifications to OARs.

Support Quality Assurance Department (QA) in meeting all state licensing requirements and are operated at the highest level of care possible by supporting sites and managers with resolving QA reviews and licensing Plans of Improvement.

Provide administrative review of General Event Reports (GERs) within 3 business days, communicating trends, concerns, and other issues of concern to Quality Assurance, Human Resources and Director of Programs, as needed.

Ability to work any shift in coverage of subordinate staff and cover on-call /minimum one week/weekend each month.

May participate in interviewing, selecting, training and adjusting hours of work; planning and directing work of DSPs; appraising and evaluating work performance of DSPs. Reports evaluations and recommendations of employees to Human Resources.

Point of contact for DSP complaints and grievances. Follows grievance process.

Ensure OSHA compliance at the program site.

Training new staff and current staff as needed, staff evaluations, positive team building.

Daily Operations: includes but not limited to: Household shopping, Maintenance reports, Safety reports, House finances, support staff and clients.

Daily Audits and Entries in Therap.

Other duties as requested by upper management.

Qualifications Two or more years’ experience in Supervisory role in a residential, educational, or vocational setting serving people with disabilities. Or Bachelor’s degree in Social Work, Special Education, Psychology, or a related field; Or Equivalent combination of education and experience totaling more than four years.

Experienced at writing, reviewing and implementing ISPs.

Ability to review and critique Behavioral Support Plans (BSPs) and Nursing Care Plans.

Knowledgeable of Oregon Administrative Rules (OARs), updates and licensing.

Must have and demonstrate a positive, solutions‑oriented mindset, and a positive attitude.

Must have a valid Oregon driver’s license and be insurable by company provider.

Must pass Oregon criminal background screening.

Must be able to lift up to 40 lbs., bend and/or squat.

Must be able to walk up and down stairs.

Must be able to perform job with or without a reasonable accommodation.

Commitment Principles Accountability: See It, Own It, Solve It, Do It

Become part of the solution

Respect for others and their feelings

Act now!

Ask the question: “What else can I do?”

Ask the questions: “What coaching do you have for me?” and “What can I do better?”

Personal ownership and pride

Reject average

Show others that you care

Coaching teaches people how to improve their performance. Training teaches people what to do. Culture teaches people how to treat each other. Most of the employees we terminate are fired for a lousy attitude and a cultural miss, not because they forgot the skills that got them hired in the first place.

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