Head of Marketing Services

Full-time
Parthenon Management Group
Position: Member Services Manager
Reports to: Senior Member Services Leader
Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future.

The Member Services Manager supports PMG's goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge. The position performs high-level administrative and management duties necessary to provide member services management to professional societies managed by Parthenon Management Group. The Member Services Manager is committed to collaboration to help mobilize resources through meaningful engagement. Works with the Association Manager to ensure that the mission is fulfilled through society and committee programs, and community and member outreach.
Strategic monitoring and implementation at the membership and committee level in collaboration with Parthenon Management Group.
Assists with the enhancement of the society's image by working closely with the Association Manager, and marketing as needed.
Oversee, manage, and implement membership benefits, services, and recognition conducted at the Annual Meeting including calls, nominations, and reviews.
Oversee, manage, and implement year-round educational and webinar programs
Follows up with the committee members responsible for accomplishing the action items and provides administrative or other assistance in accomplishing those tasks.
Maintaining a membership database, records, and reporting on member trends and feedback
Prepare and report membership and field data regularly with metrics around member engagement, income, and the membership journey including:
Works with board to ensure that the mission is fulfilled through programs, strategic planning, and community outreach.
Responsible for implementation of programs that carry out the organization's mission.
Responsible for strategic planning to ensure that the society can successfully fulfill its mission.
Organization Operations. Manage, support, plan, organize, and implement member programs, activities, and events that carry out the organization's mission, i.e., webinars, mentor programs, advertising, SIG/RIIG communication/group site/listserv .
Responsible for effective administration of daily operations.
Plan and manage communication with members, including ensuring that communications are accurate, timely, and consistent
Oversee the maintenance of the organization's website.
Collaborate with the PMG marketing department to develop materials and social media plans and implementation.
Work with Senior Member Services Managers to develop and implement membership campaigns and media marketing.
Support Association Manager & Senior Member Services Leader with special projects.
Participate in PMG training sessions
Oversee operational aspects of Parthenon Management Group such as cultivating a positive workplace culture, utilizing employee strengths through the coordination of internal committee involvement, and other relevant opportunities.
Position can be local in an office setting, or hybrid that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing, and walking extensively throughout the day. Limited to moderate travel is required.
We are known for our exceptional customer service and work ethics. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing, and more, PMG takes great care of its team members.

• Medical, Vision, and Dental insurance
• Disability insurance
• 2 Personal Days, 8 Paid Holidays, PTO Days
• We are passionate about creating a workplace that promotes and values diversity. Bachelor's Degree from a four-year university or equivalent experience.

Transparent and high integrity membership management
Strong organizational abilities including planning, delegating, program development, and task facilitation.
Travel is required.
Working knowledge of Microsoft Office Suite, specifically Word and Excel.