Network Customer Service Support

Network Administrator

Clearance Required: Public Trust, Federal Client requires US Citizenship.

Work Location: Silver Spring, MD (hybrid remote), 1335 East West Highway, RM7308, Silver Spring, MD 20910.

Alpha Omega is seeking a Network Administrator to support Operations and Maintenance of a NOAA Administrative LAN. The position is remote, but you must be available to go on-site in the DC area (Suitland, College Park, Silver Spring) in the event of hardware refresh and/or failure. Some travel to Fairbanks, AK, Boulder, CO, Stennis, MS and Asheville, NC may be required as well (the customer has recently migrated from On-Prem to AWS Cloud and Azure). In this role, you will manage and monitor a distributed wide area network, and perform daily network monitoring with Ops Manager.

Key Responsibilities

Participate in designing highly available networks in active/active mode, configure and manage BGP routing networks

Network monitoring using SSH and SNMP to monitor devices, their services and create alerts and notifications

Maintain network documentation and schematics

Install, configure and manage Fortinet Firewalls, Cisco/Arista Switches, Citrix NetScalers, VPN Tunnels, Remote Access VPN, Site-to-Site VPNs

Experience with AWS Networking

Respond to customer support requests through tickets (act as point of escalation from Tier 2)

Work directly with the Configuration Change Board (CCB) and federal customers

Plan and execute regular network maintenance, upgrades and patching to ensure resilience, stability and compliance

Ensure timely communications across the program that include daily oral and written statuses

Racking and Stacking including cable management

Required Qualifications

Four (4) or more years of relevant experience in an Enterprise IT environment providing systems support and integration efforts across a mixed platform

Knowledge with IPv4, IPv6, TCP, SSL, OSI network model

Knowledge of DNS, concepts of network Load Balancing

Prior experience with computer cables, racks, rack PDU’s, fiber optics, optical transceivers, and patch panels

Strong documentation skills (Excel and Visio diagrams)

Strong and effective verbal and communications skills

Exceptional organizational skills

Required Certification(s)

CCNA

Desired Certification(s)

AWS

Preferred Qualifications

Experience with IPv6 including hands‑on configuration and IPv6 network design concepts

Experience with Data Centers

Required Education

Bachelor’s degree in Computer Science, Information Technology Management or Engineering, or other comparable degree.

Salary and Benefit Information

The likely salary range for this position is $93,000 - $120,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Benefits

15 days PTO including paid parental, military, and bereavement leave

Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)

Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)

Life Insurance, STD/LTD term disability coverage, with employer paid premiums

401(k) plan with match that is 100% vested after you complete two years of service

FSA/DFSA/HSA flexible benefit plans

Annual Tuition & Professional Development Reimbursement benefit

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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