Hotel Reservationist- Marriott

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Identify guest reservation needs and determine appropriate room
type. Verify availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and document special
requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input and access
data in reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection rates, and
wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of guests
and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to
reach common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
This position offers health care benefits, retirement benefits, earned paid time
off and/or sick leave, life insurance, disability coverage, and other life and
work wellness benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements and
conditions.
Marriott International is the world’s largest hotel company, with more brands,
more hotels and more opportunities for associates to grow and succeed. Be where
you can do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.