Field Service Engineering

Description

The Field Service Engineer provides installation, preventive maintenance, troubleshooting, repair, and technical support for automated healthcare equipment used in hospitals and healthcare facilities. This customer-facing role is responsible for keeping critical equipment operating reliably through scheduled maintenance, emergency repairs, and technical support while building strong customer relationships.
This position is ideal for someone with an electronics, electromechanical, or military technical background who enjoys solving technical problems, working independently, and providing exceptional customer service.
Key Responsibilities

Perform preventative maintenance on automated equipment
Troubleshoot, diagnose, and repair mechanical and electrical system failures
Perform equipment startup, commissioning, and system configuration
Respond to emergency service calls and participate in an on-call rotation
Provide technical support both remotely and onsite
Train customers on equipment operation and basic maintenance
Assist customers with replacement parts, consumables, and repair recommendations
Maintain detailed service reports, work orders, expense reports, and maintenance documentation
Identify product quality issues and submit quality reports
Recommend spare parts inventory to improve system uptime
Communicate technical findings and customer concerns to service management
Support fellow Field Service Engineers with complex troubleshooting
Must-Have Skills & Experience
Associate degree in Electronics, Electronic Engineering Technology, vocational training, or equivalent military technical experience
Ability to read and interpret:
Electrical schematics
Wiring diagrams
Blueprints

Experience using:
Multimeters
Diagnostic equipment
Hand and power tools

Strong electrical and electromechanical troubleshooting skills
Excellent customer service and communication skills
Computer proficiency including Microsoft Windows applications
Self-motivated with the ability to work independently
Ideal Backgrounds
Military electronics technicians
Biomedical equipment technicians
Field service engineers
Electronics technicians
Industrial maintenance technicians
Automation technicians
Controls technicians
Electromechanical technicians
Medical equipment service technicians
Military specialties that often align well include:
Navy Electronics Technician (ET)
Navy Fire Controlman (FC)
Navy Interior Communications Electrician (IC)
Army 94 Series Electronics Maintenance
Air Force Avionics Systems
Air Force Electrical & Environmental Systems
Marine Corps Electronics Maintenance
Coast Guard Electronics Technician