Head of Wholesale Client Services

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. Weekly Pay: Get paid every week so that you can manage your money on your terms.

Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*

Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*

401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*

Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

Responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures.

Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.

Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.

Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.

Embrace inclusion and diversity, by working together with collaboration and respect. Guarantee service excellence through all points of contact.

Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.

All items stocked and promotional plans executed

Acquire a deep knowledge of key metrics and reporting for total club and department performance

Drive performance and profitability by using reporting to identify trends and areas of opportunity

Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics

Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets.

Ensures tire bay team members work in a safe environment and are following all tire bay policies and procedures.

Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.

Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.

Maintains and orders tire installation equipment. Responsible for the safe and proper operation of tire bay equipment.

Merchandise tire displays and automotive products.

Ensures that knowledgeable service is provided to members at the tire desk. Coordinates with Home Office regarding member tire needs as needed.

Maintains an accurate and complete supply inventory. Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.

Manages tire bay audits, and checklists.

Responsible for overseeing tire bay records retention policies and procedures.

Complete and administer performance appraisals with each tire bay team member. Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services. This qualification is required by the state of Florida and any person overseeing retail propane operations must hold a qualifier certification. The qualifier certification exam must be taken online with video. BJ’s will pay for 100% of the training and cost of the exams to obtain this qualifier certification.

Maintains all club policies and procedures.

High School diploma and/or college degree preferred.

Basic computer skills required.

Knowledge of tires, batteries, propane tanks, and tire bay equipment required.

Prior tire installation and sales experience preferred; Must pass Michelin training levels one through four within three months of hire.

Ability to lift over 30 pounds with assistance.

Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.

Environmental Job Conditions

Exposure to both indoor and outdoor temperatures and weather conditions.

May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting in order to be heard. There may be occasional exposure to company approved chemicals and cleaning agents, and strong smells.