Head of Customer Service and Experience

We know that professional success depends on personal wellbeing. The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention.

Deliver batteries and provide service to each dealer on your route in a safe and timely manner.

Load and unload trucks safely and maintain an accurate account of all company assets.

Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing.

Interact professionally with all stakeholders, including team members, managers, and customers.

High school graduate (or equivalent).

Minimum one year of delivery and customer service experience required.

Working knowledge of computers or ability to learn applicable systems required

Working knowledge of electronic inventory management tools is required (tablets, scanners).

Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required.

Must have and maintain a valid DOT medical card.

Scope Data

Works independently with limited supervision.

Accountable for accurate inventory management of company assets.

Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs

Use of "Personal Protective Equipment (PPE) required.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

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