Head of Operations & Business Management

Career Opportunities with Western Veterinary Partners

A People-Centric Veterinary Support Organization.

Careers At Western Veterinary Partners

Western Veterinary Partners is seeking a Director of Operations (DO) to lead a portfolio of veterinary hospitals. The ideal candidate for this role is someone who has successfully managed multiple locations (ideally 10+) in a healthcare, veterinary or multi-site setting. Our ideal candidate is a strong general manager with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.

In partnership with the Vice President of Operations and Senior Director of Operations, the chosen candidate will focus on supporting veterinary practices in achieving operational excellence, building culture, recruiting and retaining veterinarians, technicians, and support staff. The Director of Operations will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of 10 - 14 general practice veterinary hospitals.

Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth

Achieve results through influence and partnership versus through authority or directives

Maintain regular communication with doctors and office staff to review practice trends and performance objectives

Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission

Provide oversight and support to practice level managers and administrative staff, as well as regional managers

Identify opportunities to improve and maintain site-level employee engagement

Facilitate connections and community among individuals and hospitals within markets and the region

Financial and Business Objectives

Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement

Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company

Provide overall P&L management for the business, along with a vision for near and long-term value creation

Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans

Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth

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