Head of Operations & Business Management

The Operations Manager oversees day-to-day boutique operations to ensure compliance, inventory control, financial accuracy, and operational excellence. This role leads the Operations team, partners with boutique management and regional leadership, and drives implementation of policies, procedures, and tools to meet KPIs and deliver a seamless client experience.

Ensure execution of Maison policies and operational compliance within the boutique

Manage product movement including shipments, transfers, consignments and prevent stock losses

Oversee inventory control processes and support successful annual inventory

Monitor and ensure accuracy of daily transactions and related financial paperwork

Manage boutique supply inventory and implement Lean/5S storage strategies

Serve as key user for operational tools and support testing and adoption

Partner with management to control operating costs and resource allocation

Bachelor's degree in a business‑related field

5 years of operations management experience in luxury retail (5 - 8 years preferred)

Experience leading leaders and managing direct reports

Strong Microsoft Office skills, especially Excel; SAP knowledge preferred

Ability to work retail hours including evenings and weekends and travel as needed

High attention to detail and ability to manage multiple tasks accurately

Demonstrated leadership, coaching, and talent development capabilities

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