Automotive Service Writer (Full Time)

Join our dynamic team at Phil Long KIA as a Full-Time Automotive Service Writer in beautiful Colorado Springs, CO! This onsite role offers an exciting opportunity to connect directly with customers and provide exceptional service in a vibrant, fast-paced environment.

With a competitive pay range of $42,000 to $90,000 per year (commission plus bonuses), your hard work and dedication will be recognized and rewarded. Embrace your problem‑solving skills and contribute to a culture that emphasizes fun, integrity, and excellence.

Responsibilities

Your day-to-day activities will include advising customers on necessary routine maintenance, conducting visual inspections or road tests to diagnose mechanical issues, and preparing detailed repair orders that outline time, cost, and labor estimates. You'll engage with customers in a friendly manner, handling inquiries and complaints while scheduling service appointments efficiently.

Collaborating closely with technicians, you'll provide accurate cost estimates and communicate any changes in the repair process, ensuring customer concerns are addressed promptly. You'll also implement service marketing programs, maintain high standards of customer satisfaction, and uphold a professional appearance.

Qualifications

To excel as a Full-Time Automotive Service Writer at Phil Long KIA, you'll need a blend of skills and experience that facilitate effective communication and problem‑solving. A minimum of one year of related experience or training is essential, along with the ability to read and interpret safety rules, operating instructions, and procedure manuals. Strong written and verbal communication skills are crucial, as you'll be responsible for creating routine reports and engaging with customers or colleagues in group settings.

A valid driver's license is required, enabling you to conduct test drives and better understand customer concerns first-hand. The ideal candidate will demonstrate empathy and professionalism while managing customer interactions and maintaining high‑quality service standards. Your attention to detail and proactive approach will ensure you provide accurate cost estimates and smooth workflow, enhancing overall customer satisfaction.

Benefits

Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

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