Head of Engineering /Head of IT

The Company NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.

Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.

The Deputy Chief Information Officer (Deputy CIO) is a senior US-based technology leadership role within Global IT, established to provide authoritative, on-the-ground representation of the CIO function across the organization’s portfolio companies. Operating during core US business hours, the Deputy CIO holds Delegated Authority (DoA) for technology decisions, technical approvals, and purchase approvals, ensuring continuity of governance and rapid decision-making.

Based in New York or Dallas with regular travel between both locations, this role bridges strategic vision and day-to-day execution across the Global IT ecosystem. The Deputy CIO will be instrumental in driving a consistent corporate technology stack, maturing shared services, and supporting the onboarding and integration of growing staff populations across portfolio companies.

Serve as the primary technology contact during US business hours, holding formal DoA for technical approvals and purchase decisions within defined thresholds.

Act as the CIO's authoritative representative across the US portfolio, providing eyes-on-the-ground leadership from New York and Dallas offices.

Travel frequently between NY and Dallas (and to portfolio company sites as required) to maintain strong in-person relationships and oversight.

Ensure seamless continuity of IT governance and operational decision-making across time zones.

Strategic Vision & Day-to-Day Service Delivery

Partner with the CIO to define, communicate, and execute the Global IT strategic roadmap across all ecosystem companies.

Monitor service delivery performance against agreed KPIs and SLAs, identifying and addressing gaps proactively.

Champion continuous improvement across the Global IT service model, identifying opportunities to consolidate, automate, and optimize.

Security, Incident Oversight & Escalation Management

Work in close collaboration with Information Security, Infrastructure, and Operations teams to maintain a robust risk posture.

Ensure compliance with relevant regulatory, data protection, and corporate security standards across portfolio companies.

Help to lead the growth of the Group Global IT function as it looks to offer a consistent approach to technology across the wider ecosystem companies it supports.

Scale Global IT operational capacity in line with portfolio growth, identifying resourcing needs and capability gaps.

Collaborate with HR, Finance, and business leadership to plan technology support for workforce expansion.

Management of Technical Account Management (TAM) Team

Lead and develop the Global IT Technical Account Management team, responsible for managing the end-to-end relationship between Global IT and each portfolio/ecosystem company.

Oversee the creation, negotiation, and governance of Statements of Work (SoWs) between Global IT and portfolio companies.

Ensure robust KPI and Service Management Framework (SMF) reporting is in place for each account, providing visibility of performance to senior stakeholders.

Act as the senior escalation point for unresolved issues between Global IT and the portfolio companies.

Drive a proactive account management culture, ensuring TAMs are engaged, commercially aware, and adding strategic value to their accounts.

Management of Technical Project Management (TPM) Team

Lead the Global IT Technical Project Management function, overseeing the project intake process, prioritization framework, and resource allocation across all active and pipeline initiatives.

Ensure consistent application of project governance standards, methodologies, and reporting across the TPM team.

Work with business and IT stakeholders to maintain a healthy, well-prioritized project portfolio aligned to strategic objectives and available capacity.

Drive accountability and delivery performance across TPMs, implementing clear milestones, risk management processes, and escalation paths.

Provide executive-level reporting on project portfolio health, including risks, dependencies, and delivery outlook.

Represent Global IT at senior governance forums, steering committees, and leadership meetings.

Lead, mentor, and develop a high-performing team of Technical Account Managers and Technical Project Managers.

Foster a culture of accountability, collaboration, and service excellence across Global IT.

Bachelor's degree in Computer Science, Information Security, Cybersecurity, Engineering, or related technical field required; Master's in Business Administration, Information Security, or Information Assurance strongly preferred.

15+ Years with proven track record in a senior IT leadership role (e.g., Deputy CIO, VP of Technology, Director of IT) within a complex, multi-entity or portfolio organization.

Demonstrable experience holding delegated financial and technical authority, including vendor and purchase approvals.

Strong background in IT service delivery, shared services governance, and corporate technology strategy.

Experience managing or overseeing Technical Account Management and/or Project Management functions.

Hands-on experience with SoW creation and management, KPI frameworks, and service governance.

Proven capability leading through major incidents, outages, or security events at an executive level.

Experience operating across multiple US office locations with a willingness to travel frequently.

Excellent leadership, communication, and stakeholder management skills.

Familiarity with portfolio or private equity-backed company environments.

Experience supporting significant staff onboarding or M&A technology integration programs.

ITIL), project methodologies (e.g., Agile, PRINCE2, PMI), and security standards (e.g., Relevant professional certifications (CISM, CISSP, PMP, ITIL, etc.) Company-Paid Benefits: 100% Employer-Paid Medical in our High Deductible Health Plan, Dental and Vision benefits for employees and their families, 16 weeks of Paid Parental Leave, Employee Assistance Program, Life insurance, Short-Term Disability and Long-Term Disability

Optional Employee-Paid Benefits: Medical insurance in our PPO plan and a variety of other benefits such as Health Savings Accounts (with Company Contribution!), Flexible Spending Accounts, Supplemental Life Insurance, Wellhub and more.

Time Off: 25 days of Paid Time Off plus 12 company holidays

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