Front Desk Receptionist (Hourly, Full-Time)

Front Desk Receptionist

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Position Summary: The Front Desk Receptionist is the liaison between the public and the facility. This job description does not suggest or imply that these are the only duties to be performed by this employee. The Front Desk Receptionist will be required to follow other instructions and to perform other duties as assigned by their supervisor.

Duties and Responsibilities: As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

Understanding and empathizing with client needs

Surpassing client expectations

Demonstrating a high level of integrity

Exhibiting compassion and commitment

Advocating for social justice

Taking pride in individual work as well as that of the team

Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Essential Duties and Responsibilities Includes the following, but is not limited to:

Maintain a clean and healthy work space environment and patient area.

Responsible for all daily front desk activities to ensure completion.

Answers the telephone and assists callers.

Schedules and confirms patient appointments according to the Front Desk Manual.

Assists the medical/dental records department in scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.

Distributes and screens all incoming and outgoing mail.

Maintains a 100% Collection rate by collecting patient's account payments and balances.

Assists patients in filling out patient registration forms.

Assists all patients with accessing services to Health Care.

Informs patients about other Health Centers and community services.

Accurately enters patient demographic information into the practice management system.

Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.

Productivity and Quality:

Acknowledge each patients arrival inside the clinic with a smile. Offer your assistance.

If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.

You will address each patient by their last name.

You must answer each call within 3 rings.

When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.

Every call should be answered with, "Good morning (afternoon), Sea Mar Community Health Center, this is ________, how may I direct your call?"

At no time should any call be placed on hold for longer than 2 minutes without checking back in with the patient.

Assist the Front Office Supervisor in maintaining provider productivity standards as set by Sea Mar.

Qualifications:

To perform this job successfully, an individual must be able to perform satisfactorily the requirements listed in the task and duty list above. Below are general qualifications and abilities that the position may require to perform the task and duty list successfully:

Perform each essential duty satisfactorily.

Pass the Pre-hire competency test.

Pass the 90 day Probationary period Competency Test.

Be able to troubleshoot office equipment.

Good organizational skills.

Be a detailed oriented person.

Be able to answer a multi-line telephone system in a professional manner.

A typing speed of 35 wpm is required.

Word Processing skills are desirable.

Have good written and verbal skills.

Vast knowledge of medical records system is desirable.

Language Skills:

Bilingual English/Spanish preferred.

Mathematical Skills:

Ability to add, subtract, multiply, and divide. Be able to effectively utilize a 10 key adding machine.

Education, Certificates, Licenses, and Registrations, and Medical Screening:

High School Diploma or General Education Degree (GED) required. Previous experience in a medical and/or dental setting preferred. TB test annually.

Work Environment:

The noise level in the work environment ranges from moderate to high. The employee is required to share workspace with other employees. Adequate lighting and equipment are available to the employee. Use of ergonomic office furniture will be used when available and appropriate.

Physical Requirements:

While performing the duties of this job, the employee is required to type, frequently stand and sit, turn and reach. This position requires repetitive motion. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and ability to adjust focus.

Hourly - Hourly Plan, 20.76 USD Hourly

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP (Employee Assistance Program)

Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an equal opportunity employer.

Sea Mar Community Health Centers