Head of Operations & Business Management

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real‑world experience, and learn from the best in the business.

A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Executes shipment, replenishment, and stock organization

Maintains back-of-house standards and inventory accuracy

Supports cleanliness, safety, and compliance

Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling

Coaching & development of associates and leaders

Executing Daily Work Force Management actions

Maintaining visual merchandising standards

Demonstrating and leading company policy and procedures

Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty

Ability to work nights, weekends, and a flexible schedule

Ability to use technology (headsets, mobile devices, computers)

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.