Head of Client Support Services

Service Manager

Our Service Manager leads our Service Department to ensure prompt and effective service to customers and positions our Service Department to be the best in the business. In this role, you'll be responsible for driving the performance of the service department by building, developing and ultimately retaining a great team. Developing plans to motivate, promoting important trainings, and coaching performance of service advisors, technicians and porters you'll be able to find success with customer satisfaction (CSI/NPS) and ultimately grow revenue in line with targeted business and financial objectives.

Paid Time Off and flexible scheduling to ensure a healthy work/life balance

• Creative and competitive pay plan options
• Health, dental, and vision insurance
• Discounts on vehicle purchases and parts

Ensure that customers receive prompt, courteous, and effective service reflective through the department CSI

Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner

Ensure the correct handling of all aspects of the service transaction by thoroughly hiring, training and monitoring employees

Serving as a liaison between service advisors, technicians and customers

Manage and hire Service Department employees - technicians and service advisors Prioritize required services

Must have at least 3 years of proven success as a Service Manager at a dealership or service repair shop experience

Intermediate computer proficiency is required; Top level management skills with an impeccable work ethic, and positive attitude

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.