Head of Internal Communications

Communications Coordinator
The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. This position ensures all guest inquiries are handled efficiently, accurately, and with a high level of hospitality. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. Success in this role requires strong multitasking abilities, attention to detail, and a warm, service-oriented approach.
What You Will Do:

Answer and direct incoming calls in a professional, friendly manner, using guest names when possible
Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed
Provide accurate information about hotel services, amenities, events, and local area details
Handle guest requests, concerns, and complaints with professionalism and urgency
Manage wake-up calls, messages, and internal communications in a timely and accurate manner
Operate and maintain the hotel's communication systems, including switchboard, PMS, and messaging tools
Assist with call routing functions such as transfers, forwarding, holding, and screening
Coordinate and fulfill special guest communication requests for rooms and events
Ensure all communication equipment is maintained and functioning properly
Collaborate with departments to ensure seamless guest service and follow-up on requests
Perform administrative tasks and support overall Front Office operations as needed
What You Bring:

• High school diploma or equivalent experience
• 1–2 years of experience in an administrative, customer service, or hotel environment preferred
• Strong verbal and written communication skills with a warm and professional demeanor
• Excellent multitasking, organizational, and problem-solving skills
• Ability to work efficiently under pressure and manage competing priorities
• Proficiency in English (reading, writing, and speaking)
• Strong computer skills, including Microsoft Office and property management systems (Opera preferred)
• Ability to learn and navigate multiple software systems simultaneously
• Attention to detail and accuracy in handling guest information
• Flexible availability to work mornings, evenings, weekends, and holidays

• Competitive Salary & Wages
• 401(k) Retirement Plan
• Excellent training and development opportunities
• Complimentary accommodations at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

~ Full-time schedule, including mornings, evenings, weekends, and holidays

Work Authorization:

~ Candidates must have valid authorization to work in the United States at the time of application.