Concierge/Resident Service

Resident Concierge
Arcan Capital is committed to delivering exceptional living experiences for our residents. As a Resident Concierge, you will be the welcoming face and voice of our community — the first point of contact for prospective residents, current residents, guests, and vendors alike. This role blends hospitality, leasing support, and administrative coordination, making it ideal for someone who is personable, detail-oriented, and passionate about delivering outstanding customer service.

With a team of over 80 employees—and plans to expand this year—you will be an integral part of our continued success, playing a key role in enhancing the resident experience and contributing to our engaging company culture.

At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.

As the Resident Concierge, you will serve as the first point of contact at the front desk/office, providing a warm, professional welcome to prospective residents, current residents, guests, and vendors. You will guide prospects through the leasing process, support the leasing team with applications and move-ins, and help ensure the community runs smoothly day to day. Your professionalism, attention to detail, and genuine hospitality will be essential to creating a positive first and lasting impression of the community.

Serve as the first point of contact at the front desk/office, providing a warm, professional welcome to residents, guests, and vendors.

Greet and tour prospective residents through the community, model units, and amenities, highlighting features and benefits.

Answer phone, email, and walk-in inquiries promptly and professionally.

Process rental applications, run background/credit checks, and prepare lease agreements.

Handle resident concerns or complaints with professionalism, escalating as needed.

Detail-oriented with a proactive, quality-driven mindset.

Comfortable with sales and customer-service conversations, including converting leads into leases.

Flexible and adaptable in a dynamic, fast-paced environment.

Comfortable working with diverse individuals and open to a flexible schedule, including weekends and holidays.

Proficiency with property management software, or the ability to learn new systems quickly.

High school diploma or equivalent required.

1-3 years of experience in customer service, hospitality, front desk, or leasing; Yardi, RealPage, Entrata) is a plus.

Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.

Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation, 5 days of PTO/Sick leave, matching 401k program and more!

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to sit or stand at a front desk for extended periods, use a computer and standard office equipment, and communicate clearly in person and by phone. The role also requires frequent walking through the community, model units, and amenities to conduct tours, including navigating stairs. Regular interaction with residents, prospects, guests, and vendors is required throughout the workday, and the employee may be exposed to varying weather conditions while touring outdoor areas of the property.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.