Head of Programme Management

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Developmental Services

Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary: The Program Manager provides for the day to day administration, programming, and operations of a community based support program serving adults with intellectual and developmental disabilities and complex needs. Supervision of all regular program and relief staff.

Provides staff orientation to program, work assignments, scheduling, direct observation of work, supervision of program staff, conflict resolution, progressive discipline, and performance evaluation. Carries out tasks related to the day to day operations including scheduling staff, implementing and training of technology, facilitating staff meetings, carrying out financial and budgetary processes (such as petty cash, payroll, pertinent client finances, etc), while adhering to the program budget.

Provides crisis assessment, prevention, and needed intervention during the business day and while on-call on nights and weekends as scheduled.

Ensures adherence to program model based on Positive Behavioral Supports including Behavioral, Nursing, and Operations Teams’ requirements.

Coordinates service plan development and implementation, monitors, and communicates effectiveness of clinical plans.

Ensures and provides advocacy and case management services. Represents Bay Cove to the community and stakeholders professionally and with respect.

Ensures accurate, professionally written, and timely programmatic documentation using Ehana, Dayforce, HCSIS, and other platforms.

Ensures that agency policies and regulatory standards are met and maintained, including internal QA, and external regulatory bodies, such as DDS, DPH, MassAbility, MassHealth, HUD, CMS, CARF, DPPC, DTA, and MAP.

Ensures the proper maintenance of the physical site and program vehicle in compliance with all state, federal and Bay Cove regulations and requirements.

Utilizes a flexible and responsible work style that meets evolving needs of the agency.

Promotes diversity and inclusion of all individuals.

Requirements for the Position: BA/BS in related field preferred with at least 1 year experience in the human service field.

4+ years previous work experience in human service setting with demonstrated leadership skills in lieu of educational requirement.

Proficient in clinical and professional verbal, writing, and computer skills.

Ability to go up and down stairs and the physical capacity to physically assist persons served as needed.

Use of personal cell phone and/or vehicle

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age,veteran status, or any other groups as protected by Massachusetts or federal law.