Field Service Engineering

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our diagnostic imaging equipment for one or more modalities within a hospital or healthcare system in the greater Charlotte, NC area.

This role requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be able to work in the Charlotte, NC area.

This is a 1st Shift role, Monday through Friday, 8am thru 5pm.

Complete on-time and accurate Preventative Maintenance, FMIs.

Complete and assist other field engineers with equipment installation.

Complete troubleshooting and service repair needs on designated equipment.

Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

Serve as a member of the account community for key accounts.

Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

Answer service calls independently without assistance within one year of employment.

Quality‑Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and 2 or more years of experience servicing electronic, mechanical, electrical or IT equipment.

Experience with Web applications as well as Microsoft suite of products.

In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Legal authorization to work in the U.We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

Experience in a customer-facing role.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance