Head of Operations Management (m/w/d)

Job Description

Supervisory position to cover for Dispatcher, Road Supervisor and Communicator responsibilities needed. An employee in a position allocated to this class provides overall supervision to direct subordinates in monitoring and enforcing policies and procedures involving transit operators; instructs employees in customer service practices and techniques and in proper procedures for emergency situations. Work involves coordinating operations activities through assigning, scheduling, and dispatching bus operators and vehicles to established routes and coordinating field activities using communications equipment and direct supervision in the field. Work includes checking availability of operators, assigning operators to vehicles, directing operators to changes in routes and providing on-site supervision in the field, recommending and imposing discipline. Employees in this class work within the scope of established departmental rules, regulations and procedures exercising independent judgment and discretion in coordinating efforts to resolve field problems. Work is reviewed through reports, meetings and observation of work results. This position reports to Palm Tran's Operations Management.

Qualifications

High school diploma or equivalent certification (GED), along with five years of experience as a bus operator and/or relevant experience in logistics, transportation, or passenger transport, including rail and motorcoach. Additionally, three years of supervisory experience is required; however, eighteen additional months of bus driving experience may be substituted for each year of supervisory or superintendent experience. Applicants must possess and maintain a valid Florida Commercial Driver's License (CDL) Class B with a "P" (passenger) endorsement, with a driving record subject to approval. Experience using Microsoft Word and Excel is required and must be clearly stated in the application. Training for the "P" endorsement may be offered to the selected candidate.

Preferences

Associate's degree in business administration (or related field)

Public transit supervisory experience

Knowledge of transit related software

Bilingual (English/Spanish) (English/Creole)

Successful completion of FEMA Emergency Management Institute courses

Benefits

Palm Tran offer a complete benefits package to eligible employees including: Healthcare, Dental Coverage, Over-age Dependent Coverage, Dental Insurance, Vision Care Coverage, Life Insurance, Supplemental Life Insurance, Spousal & Dependent Life Coverage, Short Term & Long Term Disability, Flexible Spending Account (FSA)/Dependent Care Account, Credit Union, Legal Plan, Employee Assistance Program (EAP), Palm Tran - ATU Pension Plan, Holidays, Sick & Vacation Leave, Deferred Compensation, Employee Discounts, and much more.

Palm Tran