Service Development Facilitator

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The OpportunityThe Leadership Development Facilitator (Mid-level) facilitates leadership development experiences that build leadership capability, strengthen business outcomes, and deepen connection to USAA's mission and the military community we serve. Delivers instructor-led, virtual, and blended learning experiences designed to strengthen leadership effectiveness for primarily individual contributors and emerging leaders. Uses facilitation, coaching, and learning practices to create engaging learning environments that promote learning transfer and behavior change.We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.What you'll do:Facilitate leadership development experiences in classroom, virtual, and blended learning environments for individual contributors, leaders of self, and emerging leader populations.Apply facilitation, coaching, and various professional learning practices to create engaging and supportive learning environments that promote participation and growth.Utilize coaching and inquiry techniques to drive reflection, self-awareness, accountability, and application of leadership concepts.Support learning transfer by helping participants connect leadership development experiences to workplace application and behavior change.Partner with Talent Advisors, facilitators, and business stakeholders to deliver impactful leadership development experiences aligned to organizational priorities.Participate in facilitator certification, observation, and development activities to continuously strengthen facilitation effectiveness and leadership development capability.Support evaluation and continuous improvement efforts through participant feedback, facilitator observations, and learning outcomes data.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Bachelor's degree; 4 years experience facilitating training, workshops, learning experiences, team discussions, or professional development programs.Experience coaching, mentoring, teaching, onboarding, or developing employees.Proficiency with Microsoft Office products, including PowerPoint, Word, and Outlook.Experience facilitating leadership development within Professional Military Education (PME), military academies, ROTC programs, senior military colleges, or other military-affiliated leadership development environments.Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.SummaryLocation: San Antonio Home Office IType: Full time