Head of Recruiting & HR

At Gen, our mission is to create innovative and easy-to-use technology solutions that help people grow, manage, and secure their digital and financial lives. Dual-headquartered in Tempe, Arizona and Prague, Czech Republic, Gen powers Digital Freedom for nearly 500 million users in more than 150 countries through our trusted brands, including Norton, Avast, LifeLock, and MoneyLion. We serve Gen D — Generation Digital — by delivering award-winning products in cybersecurity, identity protection, online privacy, and financial wellness. We think big, innovate boldly, and operate with a shared commitment to create meaningful impact for our customers, communities, and each other.

As part of Gen’s People & Culture organization, the People Experience Manager operates in an agile, product‑minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end‑to‑end lifecycle. onboarding, development, performance, culture, self‑service, or talent). Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data‑driven, and AI‑enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen’s values and AI‑first strategy, this role blends experience design, product management, and cross‑functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale.

Deliver solutions aligned to Gen’s AI‑first HR strategy, integrating automation, data, and insights into daily work.

Operate within agile squads or product lines, contributing to sprint planning, prioritization, and fast‑cycle iteration.

Partner cross‑functionally (Tech, Legal, Finance, PX Product Lines, COEs, and global HR teams) to drive consistent, scalable, and high‑impact employee experiences.

Use data, metrics, and employee feedback to identify opportunities for improvement, simplify processes, and enhance decision‑making.

Model Gen’s values — customer‑driven problem‑solving, bold innovation, scrappy execution, and collaborative accountability.

Agile Delivery & Ways of Working

Operate within agile squads or product lines, contributing to sprint planning, prioritization, testing, and iteration.

Partner with HR Technology and IT to deploy enhancements, automations, integrations, and AI‑enabled capabilities.

Drive fast‑cycle learning through experimentation, feedback loops, and data‑driven decisions.

Design digital‑first, consumer‑grade experiences that scale globally while allowing for local needs.

AI, Automation & Insights

Deliver solutions aligned to Gen’s AI‑first HR strategy, embedding automation, intelligence, and insights into daily work.

Leverage analytics and dashboards to track performance, outcomes, and experience quality.

Cross‑Functional Partnership

Partner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and Communications.

Ensure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystem.

Change Management & Communication

Lead change and adoption strategies for new experiences, tools, or process improvements.

Partner with Transformation & PMO teams to support rollout, enablement, and sustained adoption.

Define success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomes.

Use data to demonstrate impact, inform prioritization, and guide continuous improvement.

Model Gen’s values: customer‑driven problem solving, bold innovation, scrappy execution, and collaborative accountability.

Act as a steward of employee trust, experience quality, and operational excellence.

5–8+ years of experience in employee experience, HR product management, program management, or related fields.

Proven experience owning and improving end‑to‑end HR or people‑related experiences.

Strong product mindset with experience building roadmaps, managing backlogs, and delivering iterative solutions.

High data literacy with the ability to translate insights into action.

Experience in a technology, consumer software, or high‑growth enterprise environment.

Familiarity with agile methodologies, service design, or design thinking.

Experience with HR systems, digital platforms, automation, or AI‑enabled tools.

A Successful People Experience Manager at Gen

Uses data, AI, and insights to drive smarter decisions and better outcomes.

Builds strong partnerships across People & Culture and the business.

Tempe, Arizona (Onsite 3 days per week)

Gen is proud to be an equal‑opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.