Head of Maintenance and Facility Management (m/w/d)

Our purpose is design for the good of humankind. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
As the Facilities Manager, North America, you will support the Repair and Maintenance (R&M) program for all MillerKnoll retail locations across the United States and Canada. This role ensures that preventive maintenance and work orders are executed efficiently and to brand standards, delivering clean, safe and well-maintained environments for clients and associates.
Lead the Retail Facilities team in the day-to-day management and technical execution of maintenance across all trades for Design Within Reach, Herman Miller and Knoll retail locations, as well as corporate offices, campuses and distribution centers.
Supervise the Facilities Lead and Facilities Coordinator providing guidance and support to the team.
Ensure compliance of all life safety systems and regulated equipment, including fire/life safety systems, alarm monitoring and elevators, in accordance with applicable city and state requirements. Coordinate inspections, testing, certifications and corrective actions with vendors and internal partners to maintain continuous compliance.
Oversee and maintain the integrity of data within the work order management system to support service efficiency, visibility and a high level of customer satisfaction for store teams.
Manage Service Level Agreements (SLAs) with service providers to ensure consistent service delivery, cost-effectiveness and compliance with company standards. Support RFP development, vendor selection and contract negotiations.
Use work order management system analytics to create reports and manage data that improves customer and store service satisfaction, resolves recurring issues, minimizes and reduces costs where possible and identifies and deploys cost-avoidance measures to drive process improvements.
Leverage work order system analytics to identify trends, recurring issues and opportunities for process improvement, cost control and service optimization.
Oversee facilities support for new store openings, renovations and capital or operational projects including deferred maintenance, visual updates and floor resets. Travel may be required.
Manage rollout initiatives and small works projects, including painting, signage, fixtures and lighting retrofits.
Partner with Creative and Visual Merchandising teams to implement studio/store design standards and refreshes.
Build strong cross-functional partnerships with IT, Security, Real Estate and Store Operations to ensure alignment and seamless execution of facilities initiatives.
Manage studio closures, including coordination of product and supply removal, demolition, remediation, waste disposal and service cancellations.
Review and approve R&M proposals and invoices, ensuring scope alignment, service quality and fair, competitive pricing. Monitor and manage R&M and janitorial spend against established budgets.
At least 5+ years of facilities management, project management and construction management experience required.
Experience managing large budgets and forecasts and proven ability to provide robust reporting on the status of respective capital and expense projects.
Manage, coordinate, schedule and monitor the day-to-day performance of Retail Facilities, as well as each of our service providers.
Ability to manage service providers for retail facilities maintenance and repair.
Prepare RFPs for individual service requests, as well as preventive maintenance contracts and troubleshoot specific technical issues as necessary to resolve issues.
Outstanding verbal and written, computer and communication skills, including Outlook, Excel, Word and related software applications.
Ability to read and accurately interpret blueprints and contract documents.
Proven ability to motivate the team to provide a customer-centric service department, as well as outstanding interpersonal skills.
Willingness to work occasional irregular hours by monitoring the work order management system and responding to after-hours and weekend emergency service requests.
May be required to travel 30-40% of the time within the U.Bend, lift, open and move product and related office items varying in weight up to 50 lbs, depending on need

MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. We're committed to equal opportunity employment, including veterans and people with disabilities.
You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at View email address on click.appcast.io.