Head of Operations & Business Management

Business Operations ManagerAs a Business Operations Manager (BOM), you will lead a dynamic team of associates and serve as a key member of the store's Senior Management team. This role is pivotal in shaping strategy, driving operational excellence, and creating an iconic customer and associate experience aligned with CarMax's culture of integrity and innovation. You'll collaborate across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes and exceptional results.At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars – and our associates help us do just that. Role ResponsibilitiesLead and manage a team of 10–30 associates, ensuring an exceptional customer experience throughout the buying and selling process.Recruit, hire, and develop associates, foster a culture of career growth, and provide timely feedback and performance management, including development plans and annual reviews.Champion company and store initiatives, ensuring consistent execution and continuous improvement.Analyze data and manage P&L, identify opportunities for process improvements, and cost reduction.Ensure compliance with federal, state, and local regulations, while building relationships with agencies and vendors.Responsible for CarMax Environmental, Health and Safety (EH&S) requirements for your department and/or location, including workplace safety.Proven ability to make independent, sound business decisions.Skilled in data interpretation and record accuracy.Ability to identify business opportunities and recommend improvements.Completion of CarMax-provided training for operational excellence.Flexibility for rotating schedules, nights, weekends, holidays, and occasional travel.Preferred Qualifications3+ years of management experience, retail leadership preferred.Bachelor's degree is a plus.Intermediate PC skills (Word, Excel, and related applications).About CarMaxAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Join us in creating a better future– for our company, our customers, and the communities we call home.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.The annual salary for this position is:$80,000.00 - $140,000.00May be eligible for bonus and equity.Benefits:Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. For more details about benefits, please visit our CarMax Benefits website.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.