Medical Billing Receptionist Medical Insurance Billing required

Front Desk Receptionist

Full Time

The "TRUE HEALTH" and HEALTHCARE FOR ALL WOMEN OB-GYN is a for-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County, Queens, and Brooklyn. As privately qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency, or immigration status.

The TRUE HEALTH offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.

The mission of TRUE HEALTH is to provide access to equitable, comprehensive, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality extensive patient centered care.

Creating healthier communities by transforming the health care system one person at a time.

Front Desk Receptionist

Reports To: Practice Manager/Administrative Manager

The Medical Receptionist plays a crucial role in ensuring the smooth operation of our healthcare facilities located in Brooklyn, Fresh Meadows, and Great Neck. This position is responsible for managing patient interactions, scheduling appointments, and maintaining accurate patient records, which are essential for providing high-quality healthcare services. The Medical Receptionist serves as the first point of contact for patients, creating a welcoming environment and addressing inquiries with professionalism and empathy. By efficiently handling administrative tasks, the Medical Receptionist contributes to the overall patient experience and supports healthcare providers in delivering effective care. Ultimately, this role is vital in fostering a positive relationship between patients and our healthcare team, ensuring that all administrative processes run seamlessly.

High school diploma or equivalent.

Proven experience in a medical office or healthcare setting.

Proficiency in using electronic health record (EHR) systems.

Certification as a Medical Administrative Assistant.

Experience with medical billing and coding.

Bilingual abilities to assist a diverse patient population.

Previous experience in a fast-paced healthcare environment.

High school diploma or equivalent required

Bilingual in English and Spanish/Creole required

Proficient computer skills (i.e., Microsoft Office & Outlook)

Good customer service and communication skills

One (1) year clerical experience in a medical setting preferred

Health insurance verification, authorization, and/or billing knowledge required

Handle phone calls, respond to inquiries, and provide information about services.

Process patient insurance information and assist with billing inquiries.

Responsible for patient check-in, registration, and check-out.

On subsequent visits, verifies demographic and billing information to ensure accuracy.

Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.

Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.

Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.

Verifies whether a referral or pre-authorization of medical necessity is required for visit.

Assists patients with changing their primary care provider if applicable.

Collects and processes payment due for visit and complete the daily cash reconciliation process.

Schedules patients' appointments in accordance with criteria established by the health center.

Manages a large volume of incoming calls on a multi-line phone system. Performs other clerical duties such as filling, photocopying, and scanning of medical records.

Provides coverage in other departments or health centers as needed

Excellent communication skills are utilized daily to interact with patients, answer their questions, and provide them with necessary information about their healthcare services. Proficiency in electronic health record systems is critical for accurately documenting patient information and ensuring that healthcare providers have access to up-to-date records. Preferred skills, such as knowledge of medical billing and coding, enhance the Medical Receptionist's ability to assist with insurance inquiries and streamline the billing process. Additionally, bilingual abilities can significantly improve patient interactions, making healthcare more accessible to a diverse community.

The TRUE HEALTH provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference, and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function.