Head of Services - Support and Managed

Trutech Wildlife Services is seeking a driven and skilled District Service Manager to join our team. In this role, you will oversee and lead a team of technicians responsible for wildlife exclusion and repair services for residential and commercial properties. You will be directly involved in ensuring a high level of service quality, driving team performance, and maintaining compliance with safety and technical policies. If you have strong leadership abilities, a background in service management, and a passion for wildlife control, this role could be for you!

Trutech Wildlife Services is a leading provider of wildlife management services. We specialize in wildlife removal, exclusion, and damage repair for residential and commercial properties. Our mission is to provide safe, effective, and responsible solutions to nuisance wildlife and pest problems.

Comprehensive benefits package including health, dental, and vision insurance.

401k with generous match , Employee Stock Purchase Plan ( ESPP ).

Six ( 6 ) Paid Holidays Annually!

Tuition reimbursement up to $5,250/year (federal max) OR free tuition on approved programs through Purdue Global!

Ongoing training and professional development opportunities!

Opportunities for career advancement within the Rollins Family of Brands!

Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met.

Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery.

Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.

Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.

Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.

Act as a resource for service and customer satisfaction , addressing concerns, resolving complaints, and working to improve customer retention.

Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.

Manage district chemical orders and wildlife control supplies , ensuring all materials are adequately stocked and properly managed (M&S management).

Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.

Conduct regular ride-alongs with technicians , providing real-time feedback and ongoing training to support continuous improvement.

High school diploma or equivalent; Must be available to travel up to 10%

Must be available to travel to Atlanta, GA within 60 days of start date

Proven experience in construction, carpentry, roofing, or other related fields

Ability to work in the field independently

Proficiency in using several types of software and applications; experience with Salesforce is a plus

Ability to work outdoors in various weather conditions (extreme heat, extreme cold, rain, snow, etc.).

Capability to carry and use equipment necessary for inspections and minor control measures (Traps, ladders, inspection tools, etc).

Join us in making a positive impact on nuisance wildlife management and become a part of our dedicated team today! We celebrate diversity and are committed to creating an inclusive environment for all employees. The hiring process will be conducted in compliance with all state and local laws.