Head of Project Management

Manager, Project Manager - Consumer Behavior Analytics
Marketing and product innovation are the engines of growth at Capital One. To exceed rising customer expectations for personalized, seamless, and delightful interactions, we require a robust, unified, and accurate data foundation. The Consumer Behavior Analytics (CBA) team—situated within Enterprise’s Data, Assistance & AI (DA&AI)—plays a critical role in establishing and maintaining this foundation.

We are seeking a proactive and autonomous Manager, Project Management to lead execution within our Data Governance, Consumption, and Insights domain. In this role, you will support initiatives to drive global privacy compliance, data convergence, and support the Consumer Digital Behavior Data Product (CDBDP). You will serve as a key operational leader driving large-scale change management, including project managing the migration of thousands of customers from legacy Potomac to CBA, and fully owning the DORC (Data Ownership & Governance Controls) process.
Global Data Governance & Privacy Adherence: Lead processes and workflows expanding CBA capabilities to be in compliance with GDPR and international data privacy regulations
Platform Migration & Change Management: Drive and project manage the end-to-end migration of thousands of customers transitioning off legacy platforms to the CBA platform.
Fully own, execute, and streamline the Data Ownership & Governance Controls (DORC) framework which ensures data standardization across the CBA ecosystem.
Data Product Support (CDBDP): Partner with Product and Engineering to support operations, governance, and consumption capabilities for the Consumer Digital Behavior Data Product (CDBDP).
Support horizontal SPRO governance, act as a performing data steward, and help manage data scan remediations to maintain a well-managed data foundation.
Crafts data-backed narratives tailored to diverse stakeholder audiences and drives consensus across conflicting viewpoints.
Operates independently in ambiguous environments to structure complex strategic projects. Applies structured problem solving to shift manual compliance and operational workflows into scalable, automated solutions.
Consistently executes enterprise frameworks, complex compliance initiatives, and network stewardship end-to-end with high accuracy and minimal leadership prompting.
Bachelor’s Degree or Military experience
At least 4 years of process or project management experience
Lean, Six Sigma, Business Process Management certification or Project Management Certification

• 5+ years of experience in Process management
• 5+ years of experience in Project management
• 2+ years of experience in People management
• The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management
Richmond, VA: $138,100 - $157,700 for Manager, Project Management
New York, NY: $165,700 - $189,200 for Manager, Project Management
Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management
San Francisco, CA: $165,700 - $189,200 for Manager, Project Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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