Head of Operations & Business Management

Pay Range
$21.69 - $39.51
PURPOSE This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.
MAJOR RESPONSIBILITIES Operations Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
Maintain inventory integrity by supervising the cycle count and inventory counting processes
Assist the General Manager in handling store level human resources or loss prevention issues as necessary
Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
Coordinate facility management to guarantee the safety and security of customers and employees
Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
Ensure store presentation standards are achieved and maintained
Customer Service Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
Engage customer focus during the pick-up and check-out process
Handle claims and other KCM/MOD duties as needed
Ensure maximum scheduling coverage especially during peak traffic periods
Interface with corporate headquarters employees
Administrative Record-keeping and reporting of inventory, HR related matters and cash office records
Ensure web orders are shipped out including samples (e-commerce)
Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
Assist the stales team with resets, displays and display credits (merchandising)
Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
Warehouse/Logistics Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
Involved in sales reset in accordance with warehouse team (pack-out/overnight)
Management Review and assess the performance of associates on a timely basis
Train, develop, supervise and define workload associates
Ensure store adheres to COP/SOPs
Manage direct reports to ensure performance
Monitor associate retention and career development; communicate ideas to General Manager
Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
Ensure compliance to scheduling, hiring, payroll and business planning processes
Monitor, maintain and follow company policies; support company expectations and systems
Available to open and/or close the store in an effective manner
Perform additional managerial duties as necessary
MINIMUM ELIGIBILITY REQUIREMENTS 3-5 years retail management experience and proven ability direct operations
Ability to perform in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Demonstrated proficiency in recruiting, hiring, and training associates
Excellent communication, interpersonal and analytical skills
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
Must possess excellent customer service skills and work well under pressure
WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Occasional travel may be required including air and car travel
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate
PHYSICAL/SENSORY REQUIREMENTS Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not

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