Head of Operations Management (m/w/d)

Job Address: 955 Garden Lake Parkway, Toledo, OH 43614

Purpose/Belief Statement The Operations Manager oversees, leads, manages, and performs various tasks associated with the day‑to‑day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.

Job Responsibilities Meet with Operations Supervisors daily to assess and review day‑to‑day operations, including the review and approval of staffing, scheduling, and related issues.

Provide counseling and assistance to employees, review, assess, and support all work performed throughout the day, regardless of shift.

Serve as the liaison between the Operations Supervisors, hospitals, nursing facilities, and the Regional Manager of Operations.

Deliver briefings and updates to the Regional Manager of Operations on a weekly basis, and in real time when necessary.

Identify and improve administrative and operational functions for Lynx EMS, LLC.

Review the activities of emergency medical staff and provide leadership and guidance on various issues; document guidance in written form.

Review and recommend changes to existing policies and procedures, and assist in the creation of new policies.

Assess requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.

Maintain a full‑time regular work schedule and verify staffing for all shifts.

Participate in all human resources responsibilities, including interviewing, selection, payroll reporting, and record keeping.

Investigate incidents involving assigned units and communicate findings to Operations Supervisors and the Regional Manager of Operations.

Submit reports on all incidents, accidents, and work‑related injuries and exposures.

Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.

Attend external and internal meetings as required.

Remain accessible by phone while off duty.

Complete any other tasks that may be assigned or required to ensure operational integrity.

Additional Duties Ensure the operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.

Respond to calls and sites in accordance with dispatch protocol.

Determine compliance with established policies and procedures and identify and correct deficiencies in staffing and dispatch via reporting and audit metrics.

Oversee and/or participate in the full range of human resources responsibilities.

Verify all EPCR reports are submitted and signed off for billing; verify that all trailing documentation is uploaded and attached to the appropriate trip.

Submit daily or weekly reports to the Regional Manager of Operations as requested.

Provide daily attendance and run volume reports and any other additional requirements set forth by the Regional Manager of Operations.

Qualifications / Experience Requirements Minimum Requirements:

Current state EMT licensing and certification.

Knowledge of EMS policies and procedures and of techniques, requirements, and activities associated with emergency medical response and protocols.

Knowledge of inventory maintenance and control.

Knowledge of basic principles of management and supervision.

Knowledge of basic record keeping, records, and case management.

Skill in working under stressful situations, in receiving and assessing information, and in making informed decisions for the appropriate response.

Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.

Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.

Skill in operating a personal computer utilizing a variety of software applications.

Skill in effectively communicating in both oral and written form.

Physical Requirements Good physical fitness with the ability to function effectively in all different types of environments.

Ability to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250 lbs in unpredictable weather conditions and various environments.

Risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as the position may require the employee to work as a crew member.

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