Head of Sales and Marketing (Part-time)

Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. Overview The Events Services Manager is responsible for the successful planning, coordination, and execution of group events, meetings, conferences, weddings, and special events at The Keys Collection hotels. Serving as the primary liaison between clients and hotel departments following contract execution, this role ensures a seamless experience from the planning stage through event completion while maximizing guest satisfaction, operational efficiency, and revenue opportunities.

The ideal candidate is highly organized, guest-focused, and experienced in hospitality event management, with the ability to coordinate multiple events simultaneously while maintaining exceptional service standards.

Come join our Team at the Keys Collection Hotels on the beautiful Island of Key West including our newly renovated Blue Flamingo Resort Hotel.

Serve as the primary contact for clients after contracts are finalized by the Sales team.

Conduct planning meetings, site visits, and pre-conference meetings with group organizers.

Respond promptly to client inquiries and requests throughout the planning process.

Act as the liaison between clients and hotel departments, including: Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering

Monitor event execution to ensure adherence to hotel standards and client expectations.

Catering enhancements, group activities, room upgrades, specialty event offerings

Monitor event budgets and ensure accurate billing.

Deliver exceptional service that reflects The Keys Collection brand.

Maintain strong relationships with repeat clients and referral partners.

Maintain accurate event records within the property's sales and catering system.

Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence

Know all sleeping room configurations and types

Manage existing accounts and follow up with client re-solicitations to capture repeat business

Be visible on the floor and assist staff as needed during functions

Plan and execute holiday and special events in conjunction with the Director of Sales & Marketing

Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.

Minimum of 2-3 years of conference services, catering, event management, or group sales coordination experience.

Resort or full-service hotel experience preferred.

Experience with Microsoft Office, Delphi, Opera Cloud preferred

Ability to work evenings, weekends and holidays as business levels require

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Strong understanding of hotel operations and banquet services.

Excellent organizational and project management skills.

Ability to manage multiple events simultaneously in a fast-paced environment.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and evaluate complex information, data, etc. Perform other duties as requested by management.

Benefits We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions

Paid holidays

Employee assistance program (EAP)

Educational opportunities / Tuition reimbursement

Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

**The above-referenced benefits do not apply to part-time positions