Network Support / Service Desk

Network Administrator
Full Time Canton, OH, US

The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin.

Quality milk and dairy products begin on the farm and continue through every step at SuperiorDairy . Michigan Milk Producers Association’s family dairy farmers take pride in producing wholesome, nutritious milk with care and integrity. That commitment to quality carries forward as member milk is bottled and processed at SuperiorDairy , MMPA’s wholly owned subsidiary in Canton, Ohio. Founded in 1922, SuperiorDairy honors its Great Lakes heritage while delivering trusted dairy products to customers in 44 states.

Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits

Disability insurance

Employer‑matched 401(k) retirement savings plan

Personal and professional growth opportunities

Provision, deploy, configure, and administer various systems including Windows Servers, Hyper‑V, Azure Cloud, O365 Administration, SD‑WAN, firewalls, routers, switches, and various network monitoring tools. Work with vendors to diagnose network issues. As well as assisting with troubleshooting and resolution of level 1 support tickets.

Perform remote, onsite, phone and client‑side user support.

Maintain client software and hardware such as Windows 11, Windows Server 2019, 2022, Office 365, Intune, Ubiquiti, Aruba.

Lift and carry computer equipment weighing up to 50 pounds and move equipment.

Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

Troubleshoot remote access connectivity problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate degree or Trade School certificate in related field

3‑5 years’ experience in call center or service desk environment

Knowledge of various network, hardware and software applications including:

SD‑WAN network topology (Aruba, Baracuda)

Switching, VLANs and network routes

Windows 10, 11 and Windows Server 2019, 2022

Office 365 Support

Wireless and Wired LAN and Internet Support

Experience creating a customer knowledgebase

Personal Skills/Attributes needed:

Shows passion for growth and development within a team

Knowledge of commonly used concepts, practices, and procedures within the IT field

Microsoft Windows Operating Systems & Microsoft Office suite, Mobile Devices including Surface, Apple iOS

Working knowledge and troubleshooting skills associated with providing support in a professional corporate environment is preferred

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

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