Dispatcher - Transportation Fleet
zTrip STX
Now Hiring: Fleet Dispatcher
Join the Transportation Revolution with zTrip!
zTrip is looking for a reliable, detail-oriented, and customer-focused Fleet Dispatcher to join our San Antonio operations team. In this role, you'll serve as a vital link between drivers, customers, and daily transportation operations, ensuring service runs efficiently and passengers receive dependable transportation.
If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with one of the nation's leading transportation providers.
What We Offer as a Fleet Dispatcher
- Health Insurance
- Dental Insurance
- Life Insurance
- Career Growth Opportunities
- Saturday & Sunday: 12:00PM - 12:00 AM
Your Responsibilities as a Fleet Dispatcher:
Fleet Operations & Driver Support
Dispatch, monitor, and communicate with drivers throughout their shifts to ensure efficient service.
Monitor on-time performance and help maintain high service standards.
Customer Service & Communication
Serve as a primary point of contact for drivers and customers.
Provide exceptional customer service while handling inquiries, concerns, and service requests.
Resolve service issues quickly and professionally to maintain customer satisfaction.
Keep customers informed of service updates and operational changes when necessary.
Support daily transportation operations by monitoring service performance and identifying opportunities for improvement.
Ensure quality standards are met and customer expectations are exceeded.
Collaborate with management and team members to maintain smooth and efficient operations.
Qualifications & Skills of a Fleet Dispatcher:
Strong computer skills with the ability to quickly learn new software and technology platforms.
Proficiency in Microsoft Outlook, Excel, and Word.
Ability to manage a multi-line phone system with high call volume.
Experience handling and resolving driver or customer concerns professionally.
Ability to work simultaneously across multiple software systems and dual computer screens.
Dispatch, transportation, fleet, logistics, customer service, or call center experience is a plus.
Support drivers and customers while helping keep transportation services running smoothly.
Apply today to become a Fleet Dispatcher with zTrip. Help us support our drivers, deliver exceptional service, and keep our transportation network moving efficiently every day.
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