Head of Operations & Business Management

DaVita is hiring a Manager, Revenue Operations for the Mainstream Analytics & Strategy Team (MAST) within Revenue Operations (ROPS).

This position leads a team of 3-4 analysts, delivering business intelligence, strategic insights, and operational decision support to key stakeholders. It requires strong business acumen, revenue cycle knowledge, analytical agility, and leadership capability. The role reports to the Director of Revenue Operations.

Essential Duties and Responsibilities

Drive Business Performance

Establish team priorities, goals, and success metrics aligned to broader organizational objectives.

Ensure high-quality, timely delivery of insights, recommendations, and analytical work products.

Translate complex business challenges into structured analyses and actionable recommendations.

Manage work across multiple stakeholders and initiatives.

Communicate proactively and present insights clearly to leaders at multiple levels of the organization.

Apply critical thinking to remove barriers, resolve issues, and drive sustainable solutions.

Leadership & Team Development

Recruit, coach, and develop a high-performing team of analysts.

Create an environment focused on accountability, continuous learning, and professional growth.

Provide meaningful feedback, career development support, and performance coaching.

Foster strong team engagement and collaboration.

Help analysts strengthen business acumen, analytical thinking, communication, and leadership skills.

Champion DaVita Mission & Values while modeling effective leadership behaviors.

Advance Analytical & Technical Excellence

Guide analytical approaches and ensure appropriate use of data to support business decisions.

Ability to break large, ambiguous problems into manageable components.

Validate results through critical thinking, business context, and analytical rigor.

Leverage analytical tools and technologies to increase efficiency, visibility, and insight generation.

Promote strong documentation, process discipline, and knowledge sharing across the team.

Education and Experience

High School Diploma or equivalent – Required

Bachelor's Degree in related field – Preferred

Intermediate proficiency in all Microsoft Office applications, specifically Excel – Required

1+ years of direct people leadership experience – Preferred

Experience leading analytical, reporting, business intelligence, or operational teams – Preferred

Experience within healthcare revenue cycle or healthcare operations – Preferred

Experience with Excel, Tableau, SQL, data warehousing, or similar analytical tools – Preferred

Benefits

Comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, PTO cash out

Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave, and more

Professional development programs: virtual leadership and development courses via DaVita’s online training platform StarLearning

Salary Range: $96,000.00 - $132,000.00 per year.

At DaVita, we strive to be a community first and a company second. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

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