Front Desk Receptionist Assistance

Job Title: Receptionist 3 / Front Desk Guest Experience Coordinator
This role serves as the Front Desk Guest Experience Coordinator responsible for managing the flow of visitors and providing an exceptional front desk experience in a busy office environment. You will greet and welcome guests, handle high volumes of phone and in-person inquiries, support office events and meetings, and execute key facility-related tasks. The position is primarily scheduled Monday through Thursday from 10:00 a.m. You will work as part of a team of receptionists and guest experience coordinators and will primarily be stationed at one desk while supporting two lobby areas.
Manage the flow of visitors to the office by greeting and welcoming guests, ensuring they feel comfortable and well-supported from arrival to departure.
Handle incoming phone calls by answering, taking messages, responding to inquiries, and directing calls to the appropriate contacts in a timely and professional manner.
Adapt to reception desk assignments and changes based on business needs and team scheduling, including rotating coverage across two lobby areas.
Engage professionally with clients, employees, visitors, and contractors to understand the nature of their inquiries and provide prompt, accurate assistance.
Maintain the reception area and public spaces to a high standard of presentation and cleanliness, ensuring they remain welcoming and organized at all times.
Perform daily opening and/or closing procedures for the front desk, following established protocols and checklists.
Oversee the efficient sorting, distribution, and handling of incoming mail, packages, and catering deliveries, ensuring they reach the correct recipients or locations.
Support office events and meetings in designated areas by coordinating logistics, assisting with setups, and ensuring spaces are prepared for attendees.
Process facility-related requests such as maintenance tickets and meeting or event setups, coordinating with relevant teams to ensure timely resolution.
Develop and maintain a strong working knowledge of organizational policies, principles, strategies, and programs, staying informed about relevant updates and changes.
Implement security protocols on a daily basis, including proper registration of all visitors, contractors, and guests in accordance with established rules and procedures.
Maintain robust visitor and access registration systems, adhering to safety procedures and controlling access through the reception desk.
Collaborate effectively with a large team of Guest Experience Coordinators and receptionists, building trusted relationships with colleagues and corporate stakeholders.
Work closely with administrative support staff to maintain designated areas, ensuring they are functional, presentable, and aligned with office standards.
Balance multiple tasks and competing demands throughout the day, including in-person inquiries, phone calls, email communications, and administrative duties.
Proactively identify opportunities to improve front desk operations, guest experience, or office processes and propose innovative solutions.
Provide consistently high levels of customer service, demonstrating a positive, professional, and welcoming demeanor at all times.
At least 1 year of administrative or front desk experience.
Proven customer service experience, ideally in a high-traffic or client-facing environment.
Advanced computer proficiency, including email, Microsoft Office Suite, and business communication tools such as Microsoft Teams and Webex.
Demonstrated ability to handle confidential information discreetly and maintain a high level of professionalism.
Ability to manage competing demands while delivering exceptional customer service.
Experience in front desk reception, guest services, or concierge roles.
Experience in administrative support, including data entry and general office coordination.
Experience using collaboration and communication platforms such as Microsoft Teams and Webex.
Customer service experience in high-contact environments such as reception, retail, or service industries.
Demonstrated ability to identify opportunities for process improvement and propose innovative solutions.
Comfort working as part of a larger team of receptionists and guest experience coordinators.

This role is based on-site in a professional office environment with two lobby areas, where you will primarily sit at one front desk while occasionally rotating based on business needs. The standard schedule is Monday through Thursday from 10:00 a.m. You will work closely with a team of multiple receptionists and guest experience coordinators in a high-traffic lobby, interacting frequently with employees, visitors, clients, and contractors. The environment relies heavily on technology, including Microsoft Office, email, and communication platforms such as Microsoft Teams and Webex, as well as office equipment for handling calls, mail, and packages. The role includes overseeing mail, packages, and catering deliveries, coordinating meeting and event setups, and maintaining reception and public areas to a high standard. The dress code is professional, reflecting the front-facing nature of the position and the expectation of a polished, welcoming presence at the front desk.
This is a Contract position based out of Cincinnati, OH.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Application Deadline

Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.