Virtual EA

Executive Assistant At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated Executive Assistant, you will provide high-level administrative and operational support to members of the Executive Management Group (EMG), serving as a trusted partner who helps leaders maximize their time, effectiveness, and impact. In this highly visible role, you will manage complex calendars, coordinate extensive travel arrangements, anticipate competing priorities, and ensure executives are prepared for critical meetings, decisions, and commitments.

Success in this role requires exceptional organizational skills, sound judgment, and the ability to thrive in a fast-paced environment where priorities can shift quickly and no two days look the same. The ideal candidate is resourceful, adaptable, and unafraid to take initiative, excelling at complex schedule management, travel coordination, executive communications, and maintaining the highest levels of confidentiality while ensuring critical business activities move forward seamlessly. We offer a flexible work environment that requires an individual to be in the office 4 days per week.

Relocation assistance is not available for this position.

Provide high-level administrative support to Executive Management Group (EMG) leaders through complex calendar management, email coordination, call routing, records management, and the seamless flow of information across the organization.

Manage complex domestic and international travel arrangements, expense reporting, team budgets, and administrative expenses with a focus on accuracy, efficiency, and stewardship of resources.

Coordinate and facilitate executive meetings, including scheduling, attendee management, agenda development, preparation of meeting materials, documentation of key decisions and action items, and follow-through to ensure successful outcomes.

Prepare, update, and quality review presentations, executive correspondence, and internal communications, ensuring content is accurate, professional, and aligned with USAA standards while maintaining appropriate confidentiality.

Coordinate workplace logistics and operational activities, including workspace planning, on-site events, departmental resources, documentation management, and reporting support.

Maintain office supply inventories and support department operations with a cost-conscious and service-oriented mindset.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

High School Diploma or General Equivalency Diploma.

4 years of directly related experience supporting senior executives, including management of complex calendars, executive travel, confidential communications, and high-priority business initiatives.

Demonstrated ability to successfully manage competing priorities, shifting deadlines, and evolving business needs in a fast-paced executive support environment.

Advanced proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Publisher, as well as Adobe products.

Strong knowledge of spreadsheet development, data retrieval, reporting, presentation creation, and document management.

Experience serving as a trusted partner to senior leaders by anticipating needs, thinking several steps ahead, and proactively identifying solutions before challenges arise.

Demonstrated ability to build trusted relationships, influence across teams, and navigate ambiguity in a fast-paced environment where priorities frequently shift.

US military experience gained through military service or gained as a military spouse / domestic partner.

Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.