Head of Client Experience - Remote

About the job Guest Experience Specialist

About the Position
We are looking for personable, organized individuals who enjoy creating positive experiences and helping others navigate important decisions. As a Guest Experience Specialist, you will support travelers as they research, prepare, and organize their upcoming vacations.
Rather than simply presenting travel choices, you will focus on understanding what each traveler wants from their trip, locating suitable options, assisting with selected arrangements, and keeping important information organized throughout the process.
This is a remote opportunity with flexible scheduling. Previous professional travel experience is not required. Training, supplier education, and continued guidance are available to help new team members develop the skills and knowledge necessary for the position.
Your Role

Welcome client inquiries and gather details about upcoming vacation plans
Learn each traveler's priorities, interests, preferred dates, destination ideas, and budget considerations
Search available vacation products such as hotels, resorts, cruises, transportation, tours, excursions, and activities
Narrow down available choices based on the traveler's individual requirements
Explain relevant options clearly so clients can make informed decisions
Assist with coordinating selected vacation components through authorized travel resources
Organize reservation information and keep important trip details easy to access
Supply travelers with confirmations, schedules, itinerary information, and applicable documentation
Keep track of upcoming deadlines, required information, and unfinished planning items
Check in with clients as their departure date approaches
Respond to questions regarding reservations, schedules, and trip preparations
Assist with routine modifications, cancellations, special requests, and other reservation-related needs
Carefully review names, dates, destinations, and booking information for accuracy
Record client preferences, correspondence, and travel details within designated company systems
Continue learning about destinations, travel products, and supplier offerings through educational programs
What You'll Have Access To
Remote work within approved locations
Flexible part-time and full-time scheduling
Beginner-friendly training and onboarding
No previous travel-industry experience required
Guidance from experienced team members
Supplier education and destination-learning opportunities
Access to approved travel-planning tools and resources
Continued professional and skill development
Opportunities to take on additional responsibilities as experience grows
Performance-based recognition and incentive opportunities
Qualifying travel discounts and industry benefits
Collaborative virtual team support
Ongoing educational programs and resources
What We're Looking For
Strong communication and active-listening skills
Friendly, professional approach to customer interactions
Ability to understand individual client needs and provide thoughtful assistance
Strong organization and ability to keep track of multiple responsibilities
Careful attention to reservation information, deadlines, and documentation
Confidence researching and comparing information online
Comfortable learning new web-based systems and digital tools
Ability to communicate effectively through phone, email, messaging, and virtual platforms
Resourceful approach when plans, availability, or client needs change
Good judgment and practical problem-solving skills
Dependable follow-through and time-management habits
Ability to remain productive and accountable while working remotely
Basic computer skills and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region