Head of Delivery Management

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.
As Misfits we support our customers and mission by embracing our core values of:
Prioritizing our Customers
How you’ll support our operations:
As a Delivery Manager, you will be a driving force behind the overall performance and success of our daily operations at the Line Haul. You will manage scheduling and routing, oversee daily reporting, and support accurate on-time deliveries regardless of weather conditions. The ideal candidate will be a strong leader who uses data and strong interpersonal communication skills to achieve daily KPIs.
The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comprehensive medical, dental, and vision insurance
Annual Misfits grocery box credit of $1200 paid in weekly installments
Life insurance
Paid holidays
Schedule: Monday through Friday 5:00 am - 3:00 pm
Develops a highly effective leadership team by applying high standards for selection and continued performance; establishes clear and stretching goals, communicates and delegates key responsibilities, and actively utilizes all performance, development, and career tools, to their full potential.
Foster effective communication and collaboration among different departments including Inbound Logistics, FC Operations, and regional driver Hubs to ensure a cohesive and integrated supply chain. Together, develop and implement strategic plans to achieve on-time delivery and maintain a high customer approval rating.
Analyze data to prepare and issue performance reports, identifying areas of improvement. Proficient in root cause analysis, with the ability to develop and implement corrective action plans to prevent recurrence of issues.
Build strong professional relationships with their direct reports and site HR Business Partners. Identifies and effectively communicates urgent issues, both internal and external, to site HR as needed and maintains accurate administrative records.
Able to adapt to changing priorities, delegate, and manage time efficiently
Familiarity with DOT and OSHA regulatory requirements
An ability to adapt to changing priorities, delegate, and manage time efficiently
Experience training others to new processes or procedural updates
An aptitude for equipment operation and troubleshooting
Excellent leadership, team building, and people management skills
Strong interpersonal skills and communication with all levels of management
Experience with or certification in Lean Six Sigma, PMP, TPM or other relevant certifications
Experience conducting root cause analysis investigations
5+ years experience in manufacturing or fulfillment centers