Medical Office Receptionist - midnights

Florida Medical Practice Plan

Act as first point of contact to patients that walk in or call to schedule an appointment. Schedules patient healthcare appointments for multiple clinics. Utilize facility protocols to determine appropriate placement of patients based on presenting problem. Answer all calls for Florida Medical Practice Plan (FMPP) clinics according to policies and procedures in a timely and professional manner. Screen incoming phone calls, answer routine questions and forward inquiries to appropriate departments. Assist in monitoring the schedule and removing patients from appointments when they do not show within the allotted time slot. Maintain communication with providers and nursing staff regarding unscheduled patients and patients that appear to need care prior to the first available appointment.

Verify patient insurance eligibility status and register patient in Electronic Medical Record (EMR). Provide information and support to patients regarding available healthcare services. Direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, immunizations, questions for providers, etc. Direct patient to other services such as health promotion services and specialty clinics, as appropriate. to facility appointment guidelines. Initiates telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Check patients in and out in a professional, timely, and hospitable manner while following clinic check-out and cash handling policies. Greet patients ensures insurance, pre-certifications and prior authorizations are correctly entered. Appropriately balances deposits, checks, and credit card systems. Demonstrate knowledge of third-party payors, billing, accounts receivable functions and payment codes.

Attend in-service presentations, training and mandatory education programs. Maintain appointment statistical data and prepare reports as directed by supervisor. Exhibit a willingness to float to all areas of need for administrative support including check in, check out, referrals or other administrative area as deemed necessary across FMPP clinics. Maintain confidentiality of all personal health information. Assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and FMPP policies.

Qualifications High school diploma or GED and two years of experience. (Documentation of physical examination completed by a qualified healthcare provider/physician within the past six months.

Documentation of Tetanus immunization within 10 years.

Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

May be required to float to other FMPP clinics, as needed.