Category Manager, Security

About SimpliSafeWe’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. What You'll DoSimpliSafe is seeking a vendor management professional to own and deepen our monitoring vendor partnerships. This role can be based out of our Boston, MA headquarters or our Richmond, VA Cox Road Monitoring Center. You'll serve as the primary relationship owner and subject matter expert for our professional monitoring vendor ecosystem — partnering closely with internal Customer Experience & Monitoring (CXM), Monitoring Compliance, and Product teams.Serve as the primary point of contact and internal subject matter expert across our professional monitoring vendor portfolio, owning relationships end-to-endStay current on the monitoring industry landscape to proactively identify emerging vendor capabilities, cost savings opportunities, and new commercial opportunities for SimpliSafeEvaluate and pursue opportunities to expand or diversify the vendor portfolio; negotiate contract amendments and ensure commercial terms remain aligned with evolving business needsLead vendor performance management — establishing KPIs, conducting regular business reviews, benchmarking against industry standards, and holding vendors accountable to contractual obligationsPartner with monitoring operations and technology teams on the alarm platform roadmap, including evaluation of new AI features and quality management capabilitiesKeep internal stakeholders informed through regular reporting, clear escalation frameworks, and proactive communication on vendor healthProactively identify operational risks across the vendor portfolio and come prepared with recommended solutionsWhat You'll Bring5+ years of vendor management, partner management, or strategic sourcing experience, with demonstrated ownership of complex, high-stakes vendor relationshipsExperience in contact center BPO management or security industry wholesale/monitoring vendor management strongly preferredDeep understanding of vendor performance metrics and the ability to translate data into actionable strategyStrong negotiation skills and comfort managing contract amendments, SLAs, and commercial termsAbility to build credibility quickly with both internal technical teams and external vendor counterparts — becoming a true SME in the platforms and services you ownCuriosity about and experience working with technology platforms; familiarity with monitoring operations, AI-enabled tools, or quality management systems is a plusExcellent communication and stakeholder management skills, with the ability to present findings and recommendations clearly to leadershipHighly organized and self-directed, with the ability to manage multiple vendor relationships and priorities simultaneouslyWhat Values You’ll ShareCustomer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.Lift As We Climb - Investing in developing others and helping others around us succeed.Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.The target annual base pay range for this role is $113,000 to $150,000This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. We’re committed to fair and equitable pay practices, as well as pay transparency. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io.