Head of Business Operations - Remote

CRST The Transportation Solution is looking for a Manager – Operations to lead operations for a variety of accounts and be accountable for the operational and financial performance of them.

Job Schedule: Monday - Friday (7:30 AM EST to 4:30 PM EST)

Compensation: $79,195 - $85,000 is the full starting salary range (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Comprehensive package including medical, dental, and vision coverage; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

Operational Leadership and Performance: Lead operations from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence

Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals

Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals

Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals

Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards

Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals

Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs

Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts

Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction

Travel: Travel may be required; the amount of travel will vary by role

Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

A four-year degree or applicable work experience with demonstrated success

Experience leading multi-account operations in a dedicated or customer-specific environment

Strategic Thinking: Ability to align operations with company goals and customer needs

Process Improvement: Technology: Familiarity with transportation management systems and reporting tools

Our Specialized division is one of the most important parts of how we serve our customers, and the people who run it are critical to that success.

Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.