Head of Management Accounts

The supervisor of patient accounts provides assistance with overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. Compiles and analyzes statistical data to measure and explain staff performance, accounts receivables, and progress towards financial targets. Identifies trends and recommends process improvements to enhance workflows, expand staff training and skills, advance productivity, and meet department goals. Provides technical guidance and assistance to the Revenue Cycle staff on complex billing, payment, and/ or follow up activities

Understands and adheres to Performance Standards, Policies and Behaviors

Ensures accounts are billed and followed accurately, timely, and in a compliant manner

Assist in updating policies and procedures as necessary. Compiles and organizes statistical data related to staff productivity and quality weekly. Manage and participates in performance discussions as requested by the Manager

Assist with developing and conducting training for respective applications and staff

Maintain training materials, job aides, competencies, and training records for all staff to manage individual performance

Keeps abreast of all billing and reimbursement regulations and standards to ensure compliance with any published or anticipated changes issued by governmental agencies and/or third-party payers

Actively leads and participates in payer meetings to communicate and resolve billing and reimbursement issues

Assists Manager in preparing materials in advance

Monitors the performance of outside agencies including reconciling inventories and invoices

Troubleshoots and acts as a point of escalation for issues arising internally and externally as a result of a vendor partnership

Participates in special projects as requested by the Manager

Supervises and controls the billing to all third-party agencies

Reviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basis

Reviews pre-collection report and assists with preparation of accounts for transfer to bad debt for outside collection agencies

Reviews trial balance reports as needed for monitoring staff performance, and/or adjustments

Adheres compliance to all financial assistance policies and regulations regarding financial assistance

1-3 years of previous experience in INPATIENT, patient accounts required

• Knowledge of hospital billing and reimbursement of insurance as well as third-party billing
• Ability to use basic office equipment and knowledge of CTR computer terminals
• Medical terminology helpful but not mandatory
• Must be able to speak, write understand and communicate the English language
• Effectively communicate with internal and external customers
• Integrity to handle the confidential aspects of work
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc