VP, Head of Product Management

Join our Payment Experiences & Services team to help shape the future of payments at Chase. As a VP Product Manager, you will play a pivotal role in building and scaling new platform services that power customer-facing experiences and support strategic initiatives across the firm.

The Payment Experiences and Services team manages multiple products and services that enable seamless payment experiences for Chase customers. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking.

As a Vice President Product Manager within the Payment Experiences & Services team, you will lead the development and delivery of key platform services which are the central components of Chase’s payments modernization journey. You will navigate complex data environments, partner with cross-functional teams, and drive the integration of PIM capabilities into strategic initiatives across the bank. This role requires strong technical acumen, stakeholder management, and the ability to lead multiple development teams in a fast-paced, matrixed environment.

Lead the development and delivery of platform services within the Payment Experiences & Services team, enabling customer and servicing-facing experiences for payment management across Chase

Navigate Chase’s complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences

Partner closely with Banking Payment APGs to align platform development with APG modernization timelines and strategic priorities

Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs

Manage multiple development teams responsible for building and maintaining databases and services that power customer-facing payment experiences

Drive integration of the platform capabilities into strategic initiatives across the bank, collaborating with product, technology, and business partners to deliver seamless solutions

Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features

Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance

10+ years of experience in digital product management, financial services, technology, or project management

• Bachelor’s degree required
• Subject matter expertise in payments architecture, data replication, and digital platforms
• Proven track record managing product backlogs, roadmaps, and agile development teams in a matrixed environment
• Experience navigating complex data environments, including legacy and modernized systems, and driving data replication solutions
• Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
• Proficient with MS Office tools, JIRA, and Confluence

Experience with payments modernization initiatives and large-scale platform transformations

Familiarity with customer-facing payment experiences and servicing platforms

Advanced degree in business, technology, or related field

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