Maintainer-Full time

It’s an exciting time to be at Hanscom Federal Credit Union!

As a member of our Residential Lending Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

A full-time, permanent position that will reward you through an annual bonus program.

Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.

A flexible hybrid work schedule environment.

We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Residential Loan Servicer You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. Provides prompt, efficient and professional service to all members, attorneys, and other institutions regarding all Residential and Home Equity Loans.

Responds to all members, attorneys and other institutions inquiries for payoffs, including the more difficult Umbrella Loan product, past discharges, payments, subordinations, modifications, address changes and ordering home equity checks.

Performs Quality Control on APR calculations for weekly interest rate changes, verify website, Mortgagebot and XP2 to ensure rates are correct. Ensures notices are issued on a timely basis for loan billing and late payments.

Responsible for processing subordinations and rate modifications, both external and internal requests for all Residential and Home Equity loans, submit request to Sr. Submit all Home Equity Loan mortgages to the appropriate Registry of Deeds for recording to ensure and protect the Credit Union’s interest in the property. Actively research and follow up on mortgages not returned as recorded and update log. Maintain a working knowledge of each registry’s on-line process to search deeds, trust documents and mortgages in a multi-state lending environment. Prepare and process discharges for all Residential and Home equity loans. Process closing costs from member’s accounts as required.

Maintain the Home Equity filing system for both existing and closed Home Equity loans and lines and process the monthly closed loan report. Responsible for the record retention and sending of closed Home Equity files for archiving.

Assist in maintaining taxes and private mortgage insurance escrow information, remitting payments to appropriate parties and responding to member inquiries relating to their escrow accounts.

Handle transfer of mortgage loans from the mortgage processing system to the mortgage servicing system. Upload insurance policies on new loans, as well as on loans that were missing insurance documentation. Completes weekly HELOC rate survey and updates website.

Serves as back-up to QC group when workload dictates. Assists with obtaining document corrections from appropriate parties in order to perfect the Credit Union’s lien.

Knowledge of mortgage and consumer loans, specifically home equity loans, preferred.

Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Must be detail oriented and have strong organizational, computer and member service skills.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

For further information, please review the Know Your Rights notice from the Department of Labor.

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