Temp- Training Facilitator

Training Specialist I

Full-Time | Exempt | Onsite — Columbia, SC | Launch Team Role

DCM Services is a leading provider of specialized financial services, focused on delivering compassionate, compliant, and effective solutions for clients and their customers. With a reputation built on integrity and performance, DCM Services partners with some of the nation's top financial institutions to provide best-in-class receivables management and customer care.

DCM Services is expanding — and we're opening a brand-new facility in Columbia, South Carolina in early September 2026. This is a rare opportunity to be there from the beginning, helping shape the culture and operations of our newest location before the doors even open.

We are seeking a talented and enthusiastic Training Specialist I to join us in Columbia. In this role, you will be instrumental in onboarding and developing our newest employees as the facility opens its doors. You will design, organize, and deliver training programs that build competency, reinforce our core values, and set our employees up for success from day one.

This is a 100% onsite role at our Columbia, SC facility.

Plan, organize, and deliver employee training on skills, policies, and compliance topics.

Acclimate new hires to the business and lead engaging orientation sessions.

Facilitate training using a variety of adult learning formats including e-learning modules, group discussion, lecture, simulations, and videos.

Identify training needs and collaborate with the L&D team and subject matter experts to develop solutions.

Assess training effectiveness and recommend retraining or corrective actions where needed.

Coordinate logistics including scheduling, AV setup, room preparation, and distribution of training materials.

Support Learning Management System (LMS) administrative duties and training content development.

Adhere to all information security and privacy responsibilities per company policy.

3–5 years of experience in a training role or related field highly desired.

Proven ability to manage the full training cycle — from needs analysis through delivery and evaluation.

Problem-solving, analytical, research, and project management abilities.

Comfortable with a variety of multimedia training platforms and methods.

Proficiency in Microsoft Office Suite and related software.

Bachelor's degree or certification in Training & Development, Education, Human Resources, or a related field preferred.

Listen Attentively — use body language, note-taking, and clarifying questions to truly understand.

balance short- and long-term priorities.

Our Columbia facility is opening in early September 2026, and you'll be among the first people through the door. That means real influence — over training culture, processes, and the employee experience — before the playbook is even written.

We don't just train our clients' customers — we invest in our own people. You'll have access to ongoing professional development, a collaborative L&D team, and leadership that values what you bring to the table.

DCM Services partners with top financial institutions to deliver compliant, compassionate receivables solutions. The training you deliver directly impacts how employees show up for customers during some of the most sensitive conversations in their lives.

As the Columbia facility grows, so does your opportunity. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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