HR Generalist - Full Time (Remote)

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 13,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue

Reports To: Director- HR

Employment Type: Full-Time

We are seeking an experienced and adaptable Human Resources Generalist to support our fast-paced Healthcare Contact Center. In this role, you will be the primary HR point of contact for a blended workforce of onsite and remote customer service teams. You will partner with contact center leadership to drive employee engagement, manage employee relations, ensure compliance with multi-state labor laws and healthcare regulations, and support high-volume talent initiatives.

Key Responsibilities Employee Relations & Engagement Act as a trusted advisor to contact center managers and supervisors, providing coaching on conflict resolution, team dynamics, and effective leadership.

Conduct objective, thorough, and timely workplace investigations for both onsite and remote employees, providing actionable recommendations.

Serve as the primary point of contact for employee inquiries regarding policies, benefits, and workplace concerns.

Performance Management Partner with contact center leadership to align HR practices with operational metrics (e.g., Guide managers through the progressive discipline process, including drafting and reviewing Performance Improvement Plans (PIPs) and corrective actions.

Facilitate the annual performance review cycle and support continuous feedback practices.

Compliance & HR Operations Ensure strict compliance with federal, state, and local employment laws across all states where remote employees reside (e.g., HIPAA) and ensure HR practices align with industry regulations regarding confidentiality and patient data security.

Manage leave of absence (LOA) administration, ADA accommodation requests, and workers' compensation claims.

Onboarding & Talent Support Collaborate with Talent Acquisition to support high-volume hiring classes, ensuring candidates meet the specific behavioral and technical requirements of a call center.

Oversee a seamless onboarding experience that integrates both onsite and remote new hires into the company culture and ensures they are fully equipped for their training nesting periods.

Required Qualifications Experience: 6-7 years of progressive HR Generalist experience within the United States.

Workforce Management: Proven track record of supporting a hybrid or blended workforce (managing both onsite and fully remote teams).

Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent practical experience).

Preferred Qualifications Active HR Certification (SHRM-CP or PHR).

Experience operating within a modern HRIS (e.g., Workday, UKG, ADP).

Being bilingual (English/Spanish) is a plus.

Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.