Head of Service Management

75 East Canal Street, Hershey, Pennsylvania 17033

Job Description

The Dining Services Director (DSD) supervises all aspects of food service for the community, including hiring, training, supervising and evaluating staff. Maintains cleanliness of the kitchen, dining and storage areas and ensures equipment is clean and in good working order.

Develops and maintains a working knowledge of all policies and procedures pertaining to the position, the department, and the personnel

Must maintain a knowledge of current and updated health laws and regulations pertaining to city/county and state codes

Directs and assists in the preparation and serving of meals to residents, associates, and guests

Hires, trains, and supervises dining services staff to ensure proper preparation of food in compliance with policies and to ensure proper storage and handling of raw food and supplies

Prepares monthly menus suitable to the dietary needs of the residents. Ensures the menus are followed and food is prepared and served in accordance with proper sanitation procedures and standards

Ensures that meals are served on schedule and that there is no more than a fourteen (14) hour span between the end of the evening meal and the beginning of breakfast

Ensures an evening snack of nutritional value is available to residents who desire the same

Maintains copies of menus, as served for at least three (3) months

Ensures that the food service area and all equipment exceeds sanitation requirements set forth by federal, state and local health regulations and meets the community standards

Orders all raw food, supplies and equipment through approved vendors and keeps an accurate inventory

Able to maintain quality standards and stay within budget for food, supplies, and labor hours

Understands personnel policies and manages the food service department accordingly

Controls food portions served and observes amounts consumed

Prepares and posts menus in the kitchen

Develops and maintains a preventative maintenance program for dining services equipment with the assistance of the Maintenance Supervisor

Attends all required staff meetings and in-services

Meets and visits with all new residents within four (4) days of move-in

Will become familiar with specific requests and diets of each resident. Must be alert to changes in diet orders or resident abilities as well as likes and dislikes

Provides excellent customer service when interacting with residents, visitors, and staff

Follows confidentiality policies regarding release of resident information

Recognizes the special dietary needs of residents living in Harmony Square (HS). Trains staff to identify these needs as well. Ensures food offerings on HS are appropriate to meet resident needs

Conducts monthly food committee meeting with resident representatives

Plans, organizes, assists and supervises dining services to assist with marketing functions

Sets up and conducts in-service educational training for dining services staff

May supervise and conduct training sessions for other staff members as assigned

Requirements

Must possess a Food Service Manager Certificate and/or meet all regulatory requirements necessary to hold a position as Food Service Manager

Must have a working knowledge of ordering, storing, preparation and serving in a food service environment, preferably in senior care

Must be a high school graduate

Must have experience in dining services with Management/Leadership experience

Must be ServSafe Certified

Must possess strong customer service skills with the ability to communicate effectively with residents, visitors, staff, and management team

Must be willing and able to work a flexible schedule including weekends and holidays

Must have good leadership and supervisory skills

Must have knowledge and understanding of nutritional needs and challenges of assisted living residents

Must be able to sit, stand, bend, and walk intermittently during the work day

Must be able to lift 50 lbs on a regular basis, or at least eight times a shift, with the ability to carry heavy objects up to 20 feet

Strong organizational skills and ability to multi-task

Must maintain a neat and clean public appearance presentation

Why Harmony?

401k + Fulltime & Part-time Benefits Packages

Training, Development & Career Laddering

Great work-life balance

Flexible Scheduling

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