Head of Facility Management

The Director of Corporate Facilities, NY is responsible for the smooth and efficient operation of the company’s physical workspaces across NY, CT and Canada. This role collaborates with Workplace and Facilities colleagues and key leaders to strategize, implement, and oversee all plans, projects, and initiatives related to all Richemont workplaces across the region. This includes managing internal and external resources, prioritizing needs, and providing technical expertise to ensure optimized workplace functionality that supports a safe, productive, comfortable work environment. Additionally, this role serves as the Region’s technical/mechanical expert, providing consultation to Richemont’s corporate locations, and collaborating with all areas of the business to execute workplace operational strategies.
Strategy and Planning Responsibilities
Collaborate with key stakeholders in the ongoing evaluation of all assigned facilities to identify and prioritize short-term and long-term needs, create, and maintain a project roadmap, and ensure the appropriate allocation of resources, in alignment with Richemont Group’s Real Estate Guidelines.
Plan and oversee the execution of all facilities-related activities, including moves, renovations, and maintenance, ensuring adherence to budgets and timelines.
Implement Richemont’s integrated facilities management strategy to improve operational excellence across the region’s workplace locations.
Partner with the Director of Corporate Facilities, Southwest & LatAm and key stakeholders to establish facilities guidelines and best practices and define KPIs to drive performance.

Facilities Management
Participate in budget preparation and development, capital planning, cash flow management, and production of monthly financial reports to ensure accuracy and completeness
Execute long-term facilities strategies and define SLA’s/KPI’s for all 3rd party vendors across both hard and soft FM services
Ensure optimum staffing structures across the portfolio balancing coverage and performance needs with the delivery of service excellence and financial resources.
Ensure all required policies and procedures are adopted and used on-site
Plan and manage the inspection and maintenance of facilities, related infrastructure, electrical, and mechanical equipment to ensure smooth, uninterrupted operations.
Ensure Site FM Managers & Coordinators maintain accurate, timely, qualitative, and reliable management reporting
Maintain awareness of and compliance with all relevant local, state, and federal regulations and requirements across all facilities.
Lead the definition, monitoring and alignment of assigned Workplace & Facilities processes and procedures across Functions, Maisons, and work locations, and recommend efficiencies and improvements.
Ensure rapid and reliable response to all Workplace & Facilities related employee requests.
Serve as the escalation point for all technical/mechanical Workplace & Facilities matters across the Region.
Maintain positive, productive working relationships with property managers and relevant teams.
Develop and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on all property-specific issues as well as keep leadership informed of important developments and trends in the property and facility management industry.
Projects
Lead and oversee all aspects of workspace management, construction, and maintenance projects at Richemont’s NY, CT and Canada work locations.
Create, and maintain a project roadmap, define a project delivery process and ensure the appropriate allocation of resources.
Define project scope, budgets, schedules, and deliverables in partnership with stakeholders.
Manage client service and project communication, maintaining proactive communication throughout the project life cycle.
Monitor and ensure adherence to budgets and financial expectations.
Negotiate contracts and oversee compliance, risk management, and quality assurance.
Maintain awareness of and compliance with all relevant local, state, and federal regulations and requirements across the region.
Support project team with technical evaluations, advice, and guidance
Vendor Management
Oversee the selection and management of vendors, contractors, and service providers; negotiate contracts, review performance, and manage relationships to ensure maintenance, repairs, and service needs are met, according to established agreements and standards.
Support the Procurement Lead in negotiations of service contracts with outside vendors to achieve a balance between performance and cost
Partner with the Region’s CSR leader to support and promote sustainable practices and resources across assigned locations, and make Workplace & Facilities related sustainability recommendations, in alignment with Group guidance, as necessary for renovations and new construction.
Maintain awareness of sustainable, cost-effective Workplace & Facilities best practices, trends, and innovations, and make appropriate recommendations to leadership.
Provide motivating and inspiring leadership to direct reports and their teams, driving the delivery of high-quality service and performance, and supporting employee growth and professional development.
Provide technical expertise and consultation to the organization with respect to facilities-related mechanical systems, including HVAC, plumbing, electrical, and structural components.
Bachelor’s degree required.
10+ years of corporate facilities management, including 5+ years of large buildings or multi campus experience, preferably in a luxury environment.

Understanding of building codes, safety regulations, permits, ADA, sustainability/energy management, and related compliance requirements.
Exceptional organization and project management skills.
Demonstrated agility and adaptability to manage multiple complex projects across different facilities.
intranet platforms, SharePoint, Microsoft Office applications, etc. Familiarity with SAP, a plus.
Luxury design/aesthetic sensibility.
Travel
This role is based in New York, NY and travels routinely between the company’s Shelton, CT and Canada locations.
We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.