Front Desk Receptionist (Part Time) Evenings and Weekends

Job Title: Front Desk Associate

The Holiday Inn Schaumburg is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do.

Job Summary

The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-in and check-out procedures, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service.

Responsibilities

Greet and assist guests in a professional and courteous manner

Manage guest check-in and check-out procedures efficiently

Handle reservations, cancellations, and modifications

Respond to guest inquiries via phone, email, and in person

Provide information about hotel amenities, services, and local attractions

Process payments and maintain accurate billing records

Coordinate with housekeeping and maintenance to ensure guest satisfaction

Maintain a clean and organized front desk and lobby area

Act as Manager on Duty in the absence of supervisory staff

Follow all safety, security, and confidentiality protocols

Perform additional duties as assigned

Skills & Qualifications

Strong communication and interpersonal skills

Ability to multitask and stay organized in a fast-paced environment

Basic math and computer literacy

Customer service experience preferred

High school diploma or equivalent required

Flexibility to work evenings, weekends, and holidays

The target pay range for this position is $16 per hour depending on experience and qualifications.

This position is a part-time position offering great flexibility. Some weekends or evenings may be required. Position is eligible for Earned Sick and Safe Time (ESST) or Paid Time Off (PTO) in accordance with applicable state and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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