Help Desk Support/Technical Support - Remote
Full-time
Island Grad Inc
Island Grad Inc. is a nonprofit organization dedicated to empowering Pasifika Islander students through education, advocacy, and community engagement. We foster an environment where students develop a strong sense of belonging, build resilience, and achieve academic success.
We are looking for a skilled remote help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.
Provide technical support to users via the service desk.
Give step-by-step guidance to customers over the telephonic call or schedule a screen share session
Track the common issues faced by the customers and follow-up regarding the same with the technical team.
Update the customer database.
Make sure the best customer services are provided to the clients.
Provide technical support and training to the junior staff of the call center.
Respond to difficult customers with patience and take quick actions.
Proven 1 year of experience in a help desk environment as a Help Support Specialist, Help Desk Manager, or Desk Support Engineer.
Vacancy posted 14 days ago
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